Sameday Health is hiring a

Client Manager (CM) - Baltimore, MD

Baltimore, United States

Sameday Health is a premium healthcare provider offering transformative care that goes beyond traditional medicine to treat the whole you. Combining intuitive technology with a functional, total human approach, Sameday Health’s primary care model is designed to offer you quality, personalized care wherever you are.

Over the last year, Sameday Health has become one of the US’s leading and most trusted COVID-19 testing providers, administering over 500,000 COVID-19 tests across the country. Throughout the pandemic, the team at Sameday Health became acutely aware of the gaps in the healthcare system, devoting themselves to understanding what clients wanted in a healthcare partner to deliver the care you need, not the one your insurance likes to pay for.

Sameday Health offers tailored care, including virtual primary care and virtual therapy with access to top doctors dedicated to helping you achieve and maintain your health goals, as well as comprehensive health panels to understand your health on a deeper level. Sameday also offers various wellness services like customized IV drip therapy and supplemental shots such as B12, Biotin & more offered through our at-home concierge service and at select Sameday Health locations.

To learn more about Sameday Health visit

Job Title: Client Manager

Reports to: Site Manager

Department: Field Operations

Pay Rate: $18.75 Hourly Rate


Who We Are:

Since the beginning of the pandemic, we have been working towards bringing our community to a “normal” life. We knew that fast and affordable testing was key to get companies back to work and to keep individuals safe. Sameday Health’s ethos is to grow faster than the virus. The innovative startup comprises a team of doctors, scientists and engineers that united to stop the COVID-19 pandemic. Since its founding only a few months ago, Sameday Health has become one of the leading COVID-19 testing providers and tests thousands of people every day at a rapidly growing number of locations across the country.

Join us in building a rapidly growing infrastructure of COVID testing centers nation-wide. We pride ourselves on creating an excellent customer service experience for all individuals every step of the way during a chaotic time in history.



Bringing reliable COVID testing solutions to all of the US. Hiring a nation-wide team that can execute on our large mission to bring fast and reliable COVID testing solutions to all of the U.S. If we nail this, we can be a key player in bringing our community and our economy back to a new normal. Imagine businesses being able to share their inventions at conferences and communities being able to reengage in public festivities. All of this is possible if we scale our testing operation fast and efficiently.


Job Summary:

We are looking for a reliable, friendly, detail oriented and incredibly efficient person to help run our COVID testing center. We run a tight ship that grows exponentially, daily.

It is ideally imperative you are passionate about assisting people during this pandemic that may or may not be symptomatic. Our number one goal is optimal customer service, professionalism and sample accuracy. We are a young, active and efficient team that believes a lucrative testing center can be done harmoniously and enjoyably with the right team.



  • Check-in clientele
  • Process samples accurately
  • Have excellent customer service skills
  • Understand usage of our internal software (must be tech savvy)
  • Provide strong feedback to team
  • Reliable
  • Always abide by CDC compliancy guidelines
  • Maintain and foster a positive, upbeat, and energized environment
  • Keep record of troubleshooting software issues and/or lab results
  • Sanitizing indoor and outdoor areas often
  • Opening and locking up of space


Required Skills/Abilities:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Achievement-oriented -- enjoys taking on challenges



  • High school diploma or equivalent.
  • 2+ years related experience in Customer Service, Marketing, or Administrative roles


Physical Requirements:

Must be able to lift up to 15 pounds at times.


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Affirmative Action/EEO Statement:

Sameday Health is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

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