Careem is hiring a

Client Relationship Manager

Dubai, United Arab Emirates

Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people’s lives?

There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.

We have had a phenomenal start. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is an innovative transportation service operational in 27 cities from Morocco to Pakistan. With 30% monthly growth, we are one of the fastest growing companies in the region. Our recipe for success has been a team that thrives on challenges, is passionate about solving problems, is not afraid to work super hard, and is a true partner in the company through generous stock option grants. We have attracted strong regional and international investors and are positioned on the cusp of significant scale. Read more about us in the New York Times or Arabian Business.


ABOUT THE ROLE

This position will drive sales by strengthening the relationship with our corporate customers and strategic partnerships. This will be accomplished through a robust customer retention program that enables communication with customers and partners in a personalised manner while leveraging the ability to translate customer insights into actions for customer service.

  • Client relationship and management for corporate customers and strategic partners
  • Corporate customer retention and growth - establish strong customer relations while
    representing local and national clients professionally
  • Conduct and lead corporate customer workshops to capture feedback and develop action
    plans to improve customer experience
  • Work closely with marketing team to develop and implement strategies that grow the
    corporate customer and strategic partnership base and drive sale & traffic, leveraging CRM
    and programs
  • Monitor and analyze customer data to identify key areas of focus and problem solving
    customers concerns
  • Lead and manage the development of quarterly and annual plans that support the successful achievement of customer and partnership retention goals
  • Create and manage the customer retention and engagement strategy, executing timely and
    accurate deliveries of corporate communications to achieve business goals