FundApps is hiring a

Client Services Associate

London, United Kingdom

FundApps is a startup that helps investment managers comply with worldwide regulations. Our competition is stuck in the dark ages with slow, clunky, complicated user interfaces and installed software. We're shaking up the industry - providing a beautiful & intuitive web-based service which takes away our customer's pains and lets them get on with what they do best

What you'll be doing

  • Supporting new and existing customers in the daily use of the product, promote best practices, and act as the first point of contact for client queries.
  • Managing the timely onboarding of new clients.
  • Conducting ongoing business reviews that measure the strength of client relationships and develop a plan to continuously build strong relationships at the client’s organisation.
  • Soliciting client feedback and work with product management and other team members to help enhance our service and the overall client experience.
  • Continually advocate for clients and find new ways to add value to the client.
  • Partnering with sales team to drive customer growth by supporting pre-sales activities and work together to close new opportunities.
  • Understanding of regulatory portfolio compliance
  • Experience in the financial services industry
  • Demonstrable interest in financial services and technology