Are you ready to join our digital revolution journey?
Aleph represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.
We're looking for a Client Solutions Manager to add your structured and customer service brilliance to our Nigerian team. You will be a part of the dynamic and supportive team within Aleph. In this role, you will be working with key advertisers and agencies to support their campaigns on platforms, from assistance with campaign creation to execution. You need to be able to work independently, be proactive and also a team player.
Main Responsibilities:
- Providing excellent client service for media agencies and direct clients in each stage of the sales process: pre-sales, consulting with campaign set up optimization, analysis and creative review
- Onboarding new clients & upselling the existing ones
- Understanding the key customer needs and requirements
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensuring the correct products and services are delivered to customers in a timely manner
- Serving as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Playing an integral part in generating new sales that will turn into long-lasting relationships
Requirements
- Media agency background or experience in working with media agencies
- Experience in running performance campaigns on several platforms such as Facebook, Google and others
- Basic analytical skills and tools (Excel, Google Sheets, Ads Platforms)
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
Benefits
- A competitive salary and sales commission incentives
- Flexi-time and remote working
- Great working culture with regular office events and team building
- Fun working environment with skilled diverse individuals
- Contribution towards home internet
- Contribute to establishing a globally recognised brand
- Opportunity to build your career
