Intersection is hiring a

Client Strategist, Transportation

New York, United States

Transportation providers, from airports to airlines to rail, are competing heavily to improve the customer experience while also improving the bottom line. Our focus on the convergence of digital and physical spaces, monetization through media, and urban contexts will give a transportation subject matter expert a unique position to effect change. As a Transportation Client Strategist, with subject matter expertise in core or all aspects of transportation (air, rail, urban), you will be responsible for building and managing our transportation practice and associated client relationships and projects for Intersection. Your role will help develop our approach to transportation as it relates to cities and dense urban environments including strategy, research, business development and relationship management across a range of client engagements.  You will help us implement solutions that will change the experience for the rider, whether he or she is in a station, or in the mode of transportation as well as by assisting the government agency utilize information to enhance mobility,

You’ll be an integral part of efforts to develop, implement and manage customer and product solutions, including new program value propositions, customer experiences, operational innovations and technology. It’s an ideal opportunity to demonstrate and grow your strategy capabilities, help us and our clients learn and innovate, and become part of a growing, winning team at Intersection.

You will be responsible for working with key customer contacts at multiple levels. You will identify and align business, product and technology objectives, discover customer pain points, offer recommendations, develop budget strategies and recognize current and future needs.

You will be a member of the Client Strategy team, working with Intersection executives and team members from across the organization to expand our reach as a strategic technology partner for our clients.

Responsibilities:

  • Develop relationships with C-level executives and client stakeholders to create and implement effective strategies that solve client challenges and maximize the value delivered by Intersection services
  • Collaborate to define project objectives, set key performance metrics, and establish project approach
  • Manage client accounts with outcome of high customer satisfaction, strong relationship retention and account growth
  • Achieve sales and billing targets (to be set annually / adjusted quarterly)
  • Develop an understanding of the client’s business environment and strategy
  • Proficient in account planning and understanding of budget management
  • Manage forecast accuracy on a monthly/quarterly/annual basis
  • Maintain competitive knowledge and focus
  • Perform competitive analysis and identify gaps and opportunities in the marketplace
  • Assemble strategic insights into presentation materials for clients
  • Keep abreast of emerging behaviors, technologies, and companies that are changing our client’s businesses
  • Lead or collaborate on client engagements on a day-to-day basis
  • Be able to lead/execute expert interviews and client presentation
  • Collaborate with subject matter experts to design solutions to client challenges
  • Contribute to business development and thought leadership activities
  • Fiscal responsibility with regards to expense management
  • In-depth knowledge of technology products and services


Requirements:

  • 5-10 years external experience with proven consultative sales, preferably experienced in high technology, with evidence of prior success in Sales and Relationship Management
  • Practitioner within Design & Technology
  • Ability to execute the full life cycle of the sales process from prospecting to close
  • Ability to prospect and manage C-level and senior level relationships within medium and large organizations
  • Demonstration of intellect, drive, executive presence, sales acumen
  • Proven experience building excellent client relationships, adding value and providing strategic insight into their business
  • Strong computer proficiency
  • Excellent written and oral/presentation skills
  • Ability to develop and conduct effective presentations with contract decision makers (C-level)
  • Language requirements as determined by territory needs


Desired Qualifications:

  • BA/BS or Advanced Degree in Computer Science is great, though experience design or current experience in related transportation verticals is ideal
  • Relevant experience in customer relationship marketing, marketing strategy development or program management
  • Analytical experience that includes a blend of customer data and financial measures, business case development or customer and marketing program performance analysis and research
  • A mix of client-side, agency and consulting experience
  • A proven history of anticipating and managing client needs to meet near-term and long-term deliverables
  • Strong presentation and content generation skills with expertise in the development, writing and delivery of presentations
  • Experience with troubleshooting complex technical issues, as well as technical, product and/or infrastructure deployment experience, is a preferred


About Intersection:

Intersection is a design, technology and media company committed to improving the urban experience at the convergence of digital and physical worlds. Intersection is the result of a recent merger between Control Group and Titan and is the first investment made by Sidewalk Labs. Sidewalk Labs is a Google Alphabet company led by Dan Doctoroff that aims to foster the development of technology products, platforms and infrastructure that help improve life in cities around the world.

Our unique set of assets focus on leveraging emerging trends in technology to improve quality of life in cities as well as create products to grow and develop businesses. With 12 offices, media in 60 markets, and 600+ people across the United States, we carry expertise in:

  • Strategy and Design, Technology Research and Development

  • Advertising & Media
  • Data

  • System Architecture Design and Engineering

  • Software, System and Network Engineering

Our work spans across a variety of markets in cities, government, mass transit, airports and airlines, cultural institutions, retail, and telecommunication providers. 

Intersection is also the lead company behind LinkNYC, the largest and most advanced public Wi-Fi and street furniture network in the world. By providing up to 10,000 communication hubs for city residents and visitors with free public wi-fi, access to communications, information and municipal services across the five boroughs that make up New York City. With this expertise and platform, Intersection aims to create an array of solutions to help make cities around the world more livable and connected.

Why it’s great to work at Intersection:

We’re home to a diverse community of creative thinkers and doers who aim to create better urban experiences. We thrive on innovative projects and platforms at the intersection of digital and physical spaces where large numbers of people gather, and where we can affect change at scale.

We believe that great ideas come from anywhere and that collaboration is what drives innovation. Working at Intersection means an opportunity to design the sorts of things that you would actually use, take part in their creation, and thenactually use those things -- like navigating New York City subways with our MTA On the Go kiosks or accessing the fastest municipal Wi-Fi ever conceived with LinkNYC.

Whether it’s encouraging our employees to host their after-hours special-interest groups in the office or creating a Twitter feed to let everyone know when fresh coffee has been brewed (we love our coffee), we’re also a team that has as much with fun with Halloween zombie hunts as we do collaborating on innovating projects.

By joining Intersection, you'll be collaborating with a passionate and talented team and contribute to improving life in cities around the world.


Intersection is an Equal Opportunity Employer.