Betterly is hiring a

Client Success Manager

Remote

Betterly has teamed up with a fast-growing performance marketing agency that's shaking things up in the digital marketing world. They're currently searching for a skilled Client Success Owner who can build long-lasting relationships with their clients while contributing to the overall success of their business and teams. 

About the Company and Role:

Are you a Client Success champion with a knack for delivering outstanding results and fostering client success? Do you excel in a fast-paced, dynamic, and collaborative virtual setting? If the answer is yes, then we have an exciting opportunity tailored just for you. Our client is a premier digital marketing agency with a global footprint and is on the lookout for an exceptional Client Success Owner (CSO) to join their team of world-class marketers. In this role, you'll have the opportunity to cultivate meaningful relationships with clients, motivate your team, and contribute to their mission of becoming one of the most influential global digital marketing agencies.

As a CSO, you will play a vital role in nurturing successful relationships with their clients and ensuring client satisfaction with their offerings. By leveraging your customer management expertise and the exceptional skills of their team members, their world-class digital marketing agency is poised to achieve even greater heights.

 

What You'll Do: As a CSO, you'll be responsible for:

  1. Building strong client relationships by understanding their unique needs, goals, and challenges, and tailoring our services to address their requirements effectively.

  2. Engaging with clients regularly to review progress, address concerns, and ensure expectations are met.

  3. Ensuring client satisfaction through monitoring feedback and proactively addressing any issues that arise, ultimately contributing to reduced churn and increased client retention.

  4. Delivering value through Scrum methodology by serving as the Product Owner, defining and prioritizing work to be done by operational team specialists to maximize client success.

  5. Collaborating on project planning and execution, defining goals and objectives for upcoming sprints.

  6. Facilitating effective communication as the primary point of contact between our clients and our agency, ensuring smooth and efficient service delivery.

  7. Driving revenue growth by identifying upselling, cross-selling, and new business opportunities to ensure the long-term financial success of our agency.

  8. Championing process improvement by continuously identifying areas of enhancement in our methodologies, further increasing client satisfaction and loyalty.

 

Who You Are:

  1. Strong background/experience in a client success role, preferably at a marketing agency

  2. Strong client relationship management skills, with a focus on trust and partnership.

  3. A client-centric approach, always prioritizing the needs and goals of the clients.

  4. Proficiency in Scrum methodology, guiding operational team specialists to deliver maximum value.

  5. Excellent communication and collaboration abilities, ensuring clear and timely information flow between clients and internal teams.

  6. A proactive approach to problem-solving and revenue growth, identifying opportunities to expand our agency's success.

  7. A dedication to continuous improvement, staying informed of industry trends, and implementing best practices.

 

Benefits and Perks:

  • A competitive compensation package, reflecting your value to our organization, along with flexible part-time or full-time remote work arrangements.

  • Opportunities for professional growth and development, tailored to your unique passions, strengths, and talents, so you can advance as quickly and as far as you're driven.

  • A diverse, inclusive, and supportive work culture, with teammates spanning six continents and coming from various backgrounds, such as nursing, forensic science, psychology, and military strategy.

  • The chance to contribute to the ongoing expansion of our global presence, managing over $100M in ad spend every year across multiple media channels, and helping scale brands in over 50 businesses across dozens of industries.

 

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