Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers including the entire states of Iowa and Hawaii as well as large districts like New York City, San Francisco, and Dallas. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $45 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, Uncork, and others..
About the Role:
We're looking for a Client Success Manager, City and State Partners to join our growing team and support a portfolio of clients with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting your portfolio of clients to use our toolset, support technical customizations in the back end, and provide timeline support to ensure your clients launch projects successfully.
Your will ensure a smooth client experience by communicating effectively and delivering projects on time and error free. You will leverage your expertise to support clients from onboarding through ongoing engagement with data to improve student outcomes. The core impact of this role is in delivering stellar hands-on service to a subset of large districts that work with Panorama. In addition to using Panorama’s platforms, you’ll make considerable use of Excel, troubleshoot questions using your expert knowledge of Panorama’s products, and work closely with clients to align their needs and the best practices we’ve learned over the years.
The number of clients you support in your portfolio will differ depending on size of district and level of complexity of the clients in your portfolio: we have portfolios of ~10-12 clients for our largest and most complex state and district partnerships and portfolios of ~20-35 clients for our mid-size and medium complexity district projects. The core work across these portfolio types remains consistent, with some additional responsibilities for portfolios of 10-12.
This role can be fully remote or based in our Boston or San Francisco office.
Stellar project management and collaboration skills
Expert ability to learn new platforms
Experience working with large organizations (districts, corporations, other organizations)
Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such we are an Equal Opportunity Employer.