Collective Health is hiring a

Client Success Senior Account Manager

San Mateo, United States
Remote

We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical. 

Our company mission is to transform people’s healthcare experience from confusing and complicated to empowering and trustworthy. Likewise, for the leading employers we work with, we are trusted partners in helping them deliver superior value on their healthcare spend—often the second highest line item in their budget. We believe the experiences we deliver to our members and clients are a differentiated part of our product offering. We are looking for a Senior Account Manager to continue to develop and measure the employer experience delivered by our Client Success team.

As a Senior Account Manager at Collective Health, you’ll be a key member of the Client Success team where you’ll be instrumental in building strong partnerships with our clients that will lead to long lasting relationships. You'll join an incredible team of people who have worked in many facets of healthcare, from traditional health plans and consulting to niche point solutions and provider systems.  Working directly with our Account Executives, you’ll manage our relationships with clients, focusing on issues that come up day-to-day. We’ll count on you to collaborate with our internal teams to make things happen on behalf of your clients so you drive a great employer experience. And there are many projects that you’ll have a chance to work on that will make us more effective as a team, and that will elevate the importance of our clients’ success as a driver of the success of Collective Health.

What you'll do: 

  • Take new clients and facilitate a smooth transition from Sales to Implementation to Open Enrollment, and Launch
  • Support an assigned book of business by providing strong day-to-day service that focuses on our clients’ needs and issues as they arise  
  • Develop processes and improvements that will help our team be more effective, either internally or with our clients
  • Build client relationships that will lead to long term partnerships
  • Represent the voice of our client internally to ensure we deliver products and services that meet their needs.
  • Create a foundation of trust and confidence in our clients by executing on the simple things that matter a lot: being accessible and responsive; following up on issues; and keeping promises for delivering timely and accurate answers to questions.
  • Partner effectively with internal teams to produce the outcomes needed, whether it’s solving a problem, enhancing a product feature, or providing training to clients on specifics such as billing, claims and service processes
  • Understand our employer reports and learn how to provide analytic support and insights
  • Communicate effectively in order to articulate important verbal and written messages

Your skills include:

  • Bachelor's degree and typically three plus years related experience, preferably in health care roles in account management, health plan administration or operations, consulting, or equivalent combination of education and experience
  • Knowledge of the healthcare industry and related benefit products and services
  • Excellent communication and project management skills
  • Excitement about Collective Health’s mission of improving healthcare in the U.S.
  • An overall enthusiasm and desire for constant learning and self-improvement

Founded in 2013, Collective Health has created an ecosystem of innovative partners across care and benefits delivery, as well as built a powerful and flexible infrastructure to better enable employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and improving health outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines. Collective Health is headquartered in San Mateo, CA with locations in Chicago, IL, and Lehi, UT. For more information, please visit collectivehealth.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [email protected].

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