Elastic is hiring a

Cloud - Technical Lead - SaaS

New York, United States

Elastic Cloud is a fully managed service for the Elastic Stack, Security, Observability, and Enterprise Search solutions, and we’re looking for a technical leader to join our SaaS team.

About the Role

The Cloud team is responsible for developing Elastic Cloud Enterprise (ECE), an orchestration platform that is specialized for managing Elastic products. It’s the equivalent of Kubernetes for Elastic software. ECE software powers our own managed service, Elastic Cloud, and is also shipped as on-premise product for customers who choose to manage Elastic products on their own.

The SaaS team is a sub-team in Cloud responsible for building the parts of ECE that are specific to powering Elastic’s SaaS offerings. We operate across all top 3 public cloud providers, in dozens of regions across the world, hosting mission critical workloads for customers in every industry. Our team develops capabilities like usage-based metering, billing, internal analytics, marketplace integrations with AWS, Azure and GCP, Cloud Portal, marketing integrations, and onboarding experience. Some parts of this software may also ship in ECE to customers (such as usage metering and showbacks).

In this role, you will be expected to guide technical project design across several sub teams. Coordinate efforts by working closely with your peers - team leads, tech leads, and product leads. This role will be in direct line of sight to our leadership and you will have a task in communicating progress and status to your team. Your contributions will be strategic to Elastic - for example, you will play a role in designing flexible consumption based billing models, improving our trial conversion rates, improving upgrades to higher subscription tiers, and ensuring we can provide metrics about our service to key partners.

What You Bring Along:
  • In-Depth knowledge developing and leading software development for SaaS/PaaS products for 10-12 years.
  • A strong customer focus for building products that are simple and intuitive to use
  • Experience developing easy to use APIs for internal and external consumption
  • Experience working with any of the major Cloud providers - Azure, GCP or AWS.
  • Experience delivering high quality code, preferably in Python, Java or Go
  • You can provide pragmatic technical leadership for a group of engineers
  • You are able to reason about complex software architectures, understanding the trade-offs, and the dynamics between its components. Ability to discuss topics at a high level and zoom in on the details when needed.
  • You care deeply about the design and quality of the features your team will ship
  • Lead by example - you can code when needed, review PRs and stay close to the team’s work.
  • Excellent written and verbal communication
  • Ego-free attitude — we are here for the success of the team and the company
What Would Be A Great Addition:
  • User of Elasticsearch - understand data modeling, aggregations and querying capabilities
  • Experience integrating applications with AWS, GCP or Azure Marketplace solutions
  • Experience in user identity management and SSO
  • Partnering with functions outside of Engineering such as IT, Marketing and Finance Operations teams

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