Digital On Us is hiring a

Collaboration Support Engineer

Mexico City, Mexico

*This position is also open to work remotely from anywhere in Mexico*

Who is DigitalOnUs by Tech Mahindra? 

At DigitalOnUs by Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important, we are dreamers, creators and challengers. Each day, we strive to make great come alive. Our lemma: “work smart and play hard”

Our technology partners are Hashicorp, Cloudbees, Chef, Pagerduty, Docker and SAP.

We are always looking for the brightest candidates to come and we offer a work environment with everything you need to be your best. Does Ambition, Success, Fun, Friends & Learning define your idea of a career? Join us and be part of our family!

 

We’re looking for a Collaboration Support Engineer

As a Collaboration Support Engineer you will be primarily focused on technical support of the collaboration services. Be a core member of the collaboration team to enhance, design, implement, and support current and new collaboration services.

Role & Responsibilities:

  • Provides tier III support for trouble resolution of Intranet, SharePoint, Zoom, Slack, MS Teams, Mural, Box, O365 to supplement the program's operations team.
  • Face to face customer relationship management.
  • Work collaboratively with the broader collaboration team assisting with Zoom
  • Lead training for internal employees focused on supported platforms and products.
  • Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.
  • Engage with technical staff to contribute to the technical strategy and design to meet business needs.
  • Implement enterprise services and provide system support in and enterprise computing environments.
  • Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment, including occasionally working outside normal business hours to provide support for operations and maintenance.
  • Develop complex operational scripts using PowerShell or equivalent language to automate operational tasks.
  • Create technical documentation for the support teams and customers.
  • Proactively researches and evaluates tools and technologies, as appropriate, to the collaboration environment.


Qualifications:

  • As a Collaboration Support Engineer, you need a thorough understanding of O365 or similar platforms including Microsoft SharePoint, Box, Zoom, and Slack
  • Ability to effectively present product and/or solution information to both a technical and non-technical audience.
  • Up-to-date understanding of collaboration managed services offerings
  • 5 – 8+ years of experience working in the Collaboration/IT fields.
  • Strong aptitude and desire to learn new tools system design
  • Bachelor's degree in Computer Science, Computer Engineering or related field, or the equivalent combination of education and related experience.
  • Success in performing work and contributing to complex and/or large projects.
  • Proficiency in authoring, editing and presenting technical documents.
  • Broad experience in eliciting requirements and communicating clearly with non-technical individuals, development teams, and other ancillary project members.

 

What you can expect from us

At DigitalOnUs by Tech Mahindra, what distinguishes us from other teams is the comfortable environment which engenders trust within teams and with our customers. Trust and openness leads to quality, innovation, commitment to deliverables, efficiency and cost-effectiveness for all our customers.

  • Work with some truly remarkable IT engineers, architects, specialists and more.
  • We’re growing at a phenomenal pace and we’d like some company.
  • Hear your voice, nurture your talent and help you strengthen your foot print!
  • Benefits above the law
  • Mentorship, and opportunities to grow and learn

If you apply for this opportunity we will get you resume and its contain personal data whose treatment has been authorized by its owner for Digital OnUs, S. de RL de CV (the "Company”). If you are not the owner of this information or have no relation whatsoever with the subjects treated in it, you are requested in the most attentive way not to make copies of it and / or its attached files and delete it immediately, under the risk of being considered as responsible for the unauthorized treatment of personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations, and other applicable regulations. If you are the owner of personal data in possession of the Company and wish to obtain further information regarding the processing of your personal data or the exercise of your ARCO rights, please consult our integral privacy notice on the website https://www.digitalonus.com/privacy-policy/

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