Oodle Finance is hiring a

Collections Agent (Part Time)

Manchester, United Kingdom
Part-Time

The role of Collections Agent at Oodle is primarily to communicate with our customers in arrears predominantly via telephone and on occasion via written communications methods.  We strive to ensure that our customers receive a professional, compliant journey at all times therefore outstanding customer services skills are paramount.  In addition, we look for people with great work ethics, the ability to be able to work to tight deadlines and communicate effectively at all levels.  Within a regulated environment and fast paced department there are of course service levels, KP’s and targets to be met all geared to meet our customers’ expectations whilst achieving the business goals.

The role will be varied, it includes but is not limited to the following;

  • To recover customer arrears via telephone, and written communications and any other digital methods introduced into the department / function
  • Set appropriate, sustainable and complaint repayment arrangements
  • To address failed arrangements in an appropriate and timely manner
  • Address customer’s change of circumstances in line with company policy and procedures surrounding potentially vulnerable customers
  • To liaise with other Oodle departments to ensure the customer receives the correct outcomes to collections issues raised
  • General administration duties
  • To adhere to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
  • To address and raise any risks identified thought the course of the role and in line with company policy
  • To assist in projects / mini initiatives within the collections function as advised by line manager
  • Adhere to KPI’s set by the business
  • Understand and adhere to departmental Service Levels (SLA)
  • To meet individual targets
  • To contribute to team targets
  • To complete any reasonable ad-hoc requests
  • To assist with the tracing function within the department where necessary

Essential Requirements for the Role 

  • Must have 18 months minimum collections experience ideally within a regulated environment
  • Asset / Car finance would be an advantage.
  • Consumer Finance desirable  but not essential

Skills and qualifications

  • You must have 5 GCSE's including Maths and English at C grade or above , plus have successfully completed ALevels/ BTEC or Equivalent.
  • You must be IT literate with experience of using Word, Excel. 
  • Good written, numeracy and oral communication skills.
  • Accuracy and attention to detail
  • To be able to recognise and deal with customers sensitive circumstances and ensure the appropriate actions is taken
  • Ability to prioritise, be organised and efficient
  • Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance
  • Able to integrate within a team and able to work on your own initiative
  • Friendly and helpful approach
  • Treat your colleagues, clients and their customers and third parties with respect
  • Good timekeeping

 Background checks

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. These checks will include employment references covering the last 5 years, proof of ID, proof of address covering the last 5 years, Personnel Vetting credit search (which will only highlight insolvency or County Court Judgments - should any adverse data show on the Personnel Vetting search then any offer of employment made will be withdrawn).Terrorism Check (against data supplied by the Bank of England) and a DBS check previously known as a Criminal Records check.

Hours

The Collections team are currently open to customers 8am to 8pm Monday to Friday and Saturdays 9am until 5pm – part-time hours have some flexibility, so at your interview, please feel free to talk about the hours that would suit you best.

What we offer;

  • Competitive Basic Salary
  • 10% Bonus
  • Standard Life Pension (9% non-contributory) 
  • AXA Healthcare with Family cover
  • Share Options for Top Performers
  • 25 days holiday (plus bank holidays)
  • Full training and development.

 Perks* and other extras;

  • Paid day off to Volunteer with our nominated charity
  • Complimentary Fresh Fruit, Diet Coke/ Coke, we provide breakfast, great coffee and plenty of tea!!
  • Seasonal social events - including OodleFest our summer party for Oodlers and their families
  • Season Travel Ticket Loans 
  • Cycle to Work Scheme

 * Some of these are on hold due to COVID19 restrictions

 

About Oodle   - Ranked 14th in the  "Times Top 100" Companies list 2020 ! ! 

Oodle Car Finance is changing the way people buy cars, by putting our customers’ needs front and centre of the biggest retail market in the UK. We are bringing the used-car market bang up to date by building modern, digital, retail processes around what the customer actually needs. Although we primarily provide loans for our customers and link them up with some of the UK’s best car dealers (in one rapid, blink-and-you-miss-it, digital procedure), that is just the start. Our ultimate goal is to make buying a car as easy as buying a t-shirt on Amazon. With a glove box full of powerful algorithms (and investment from some of the world’s most reputable financial institutions) we have been building and developing a customer-first, fully integrated digital retail experience inspired by Amazon’s one-click model. We’re not quite there yet, but with our proprietary loan technology, machine learning, and Big Data infrastructure, we’re shooting for the stars.

To help us achieve our ultimate mission to create a best-in-class consumer experience - where our customers reap the benefits - we are looking for exceptional individuals to join our team. And revel in the ride. We need outstanding people with buckets full of energy, desire, curiosity and a can-do attitude to thrive in a fast-paced (and fun) entrepreneurial environment. Everyone at Oodle has an input on how we develop and how we change the game.

Please do visit the Oodle website  and check out our Linked In Life page to see what we get up to at Oodle !! 

 

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