The role of Collections Agent at Oodle is primarily to communicate with our customers in arrears predominantly via telephone and on occasion via written communications methods. We strive to ensure that our customers receive a professional, compliant journey at all times therefore outstanding customer services skills are paramount. In addition, we look for people with great work ethics, the ability to be able to work to tight deadlines and communicate effectively at all levels. Within a regulated environment and fast paced department there are of course service levels, KP’s and targets to be met all geared to meet our customers’ expectations whilst achieving the business goals.
The role will be varied, it includes but is not limited to the following;
Essential Requirements for the Role
Skills and qualifications
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. These checks will include employment references covering the last 5 years, proof of ID, proof of address covering the last 5 years, Personnel Vetting credit search (which will only highlight insolvency or County Court Judgments - should any adverse data show on the Personnel Vetting search then any offer of employment made will be withdrawn).Terrorism Check (against data supplied by the Bank of England) and a DBS check previously known as a Criminal Records check.
The Collections team are currently open to customers 8am to 8pm Monday to Friday and Saturdays 9am until 5pm – part-time hours have some flexibility, so at your interview, please feel free to talk about the hours that would suit you best.
What we offer;
Perks* and other extras;
* Some of these are on hold due to COVID19 restrictions
About Oodle - Ranked 14th in the "Times Top 100" Companies list 2020 ! !
Oodle Car Finance is changing the way people buy cars, by putting our customers’ needs front and centre of the biggest retail market in the UK. We are bringing the used-car market bang up to date by building modern, digital, retail processes around what the customer actually needs. Although we primarily provide loans for our customers and link them up with some of the UK’s best car dealers (in one rapid, blink-and-you-miss-it, digital procedure), that is just the start. Our ultimate goal is to make buying a car as easy as buying a t-shirt on Amazon. With a glove box full of powerful algorithms (and investment from some of the world’s most reputable financial institutions) we have been building and developing a customer-first, fully integrated digital retail experience inspired by Amazon’s one-click model. We’re not quite there yet, but with our proprietary loan technology, machine learning, and Big Data infrastructure, we’re shooting for the stars.
To help us achieve our ultimate mission to create a best-in-class consumer experience - where our customers reap the benefits - we are looking for exceptional individuals to join our team. And revel in the ride. We need outstanding people with buckets full of energy, desire, curiosity and a can-do attitude to thrive in a fast-paced (and fun) entrepreneurial environment. Everyone at Oodle has an input on how we develop and how we change the game.