eXp World Holdings is hiring a

Collections Specialist

Seattle, United States
eXp Realty is one of the fastest growing real estate brands in North America, with thousands of agents operating across the United States, Canada and around the world.  As a full-service real estate brokerage, eXp Realty provides 24/7 access to collaborative tools, training and socialization for real estate brokers and agents through its 3-D, fully-immersive, cloud office environment.

eXp Realty attracts the most talented people from all fields. Whether you're a real estate professional, engineer, marketer, accountant or another field, you'll be challenged and inspired every day. Join us on this incredible journey!  

We are fully remote!

The Accounts Receivable – Agent Collections primary responsibility is to process overpaid invoices from start to completion by researching and investigating settled/paid transactions verifying the accuracy of all STA(s) (short term advances) relating to commission payments determining whether they either over, under or paid correctly before contacting agents to reconcile the file with a goal to organically increase the collections effort of outstanding real estate receivables.

Major Duties and Responsibilities

  • Discipline to work from home and stay focused
  • Ability to communicate and work with Team Lead
  • Ability to communicate and work with Team Members as a team
  • Work with Managers, Brokers, Payment Processing Team and Accounting staff on all related processes (flexibility a must)
  • Knowledge in real estate terminology a must with the ability to pick up eXp lingo and processes quickly Confident to call Real Estate Agents, Title companies and/or Third Party Vendors to discuss and determine discrepancies
  • Confident to contact Real Estate Agent, Business Owners, Entrepreneurs etc. with professional phone skills to collect past due amounts.
  • Communicate clearly through extensive emailing,  phone calls, text and workplace chat explaining the reason behind each invoice collection
  • Ability to research and investigate settled/paid Real Estate Transactions locating reason for invoices
  • Verify the accuracy of each payments by researching through initial transaction setup and  short term advances Ability and willingness to escalate past due items to the appropriate Team Lead for resolution
  • Ability to pull daily report tracking invoice changes
  • Monitor, review and respond in email to all relevant issues in Zoho A/R ticketing channel
  • Computer skill set with abilities to work efficiently on computers while reviewing real estate transactions on all online platforms
  • Familiar with multitasking on multiple platforms at one time
  • Ability to Calculate Real Estate Commissions manually and through our online accounting system
  • Willing to learn InTacct 
  • Accounting System and document all discussions and interactions within the Intacct accounting system.
  • Ability to keep all interactions professional, positive and quickly to the point. 
  • Must have a kind, understanding personality with the courage to collect debts
  • Willingness to support with projects and admin duties as assigned

  • Education: 

  • High School Diploma/GED required.

  • Experience: 

  • Real Estate Licensed preferred
  • Real Estate Experience and Knowledge required 
  • Strong knowledge of Microsoft Office applications; especially Excel.
  • Experience with Google Suite strongly preferred
  • Ability to learn new technology easily required.
  • Must have a kind, understanding personality with the courage to collect debts
  • Excellent customer service and communication skills required

eXp World Holdings is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.  

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