JW Player is hiring a

Collections Specialist

New York, United States

JW Player is looking to add an experienced Collections Specialist to join our Finance team. This role will work closely with our customers on a daily basis ensuring their payment transactions are timely and accurate. An ideal candidate brings significant experience directly communicating with customers  and derives satisfaction from resolving collections issues.

In this role, you will:

  • Build relationships and rapport with customers in order to facilitate timely payments and dispute resolution
  • Support the company's collection effort by researching outstanding balances and following up on delinquency issues 
  • Reinforce contractual policies in an amicable and supportive way that best expedites collections payments 
  • Collaborate with Support, Finance, and Sales teams to ensure that billing contact information is correct and up-to-date 
  • Take appropriate action when necessary to enforce contractual obligations up to and including suspension of services and legal action

Required Qualifications:

  • 5+ years collections experience in a customer-facing role
  • 2+ years of experience in a role directly communicating with customers by phone and email
  • Excellent MS Excel skills; must be proficient with formulas
  • Experience successfully interacting with customers in a calm, solutions-focused manner
  • Aligned, professional, nuanced and customer-focused communication
  • Outstanding attention to detail and follow up skills
  • Able to troubleshoot, work independently and meet deadlines

Preferred Qualifications: 

  • experience in SaaS, Tech or Startup industry 
  • Experiential Knowledge of Billing and Invoice systems
  • Familiarity with Accounting and GAAP
Company Description

If you've watched video on the web, you already know us. JW Player is a venture-funded, online video software company based in Manhattan. Our flagship product, the JW Player, is deployed on over 2 million websites and streams billions of videos each month. Started in 2008 as the world’s first open source video player, today the company’s customers span the globe across 193 countries and range from Fortune 500 companies to individual bloggers. We’re busy innovating for the future by actively hiring smart, motivated, and innovation-driven people! Come help us imagine and define what comes next! jwplayer.com/careers