Careem is hiring a

Commercial Director - Ride Hailing Jordan

Amman, Jordan

At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We're  pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.

We're in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech. 

We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.

Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.

About the team

Careem’s Ride Hailing business touches the lives of millions of people in our region today. As we continue to drive crazy growth in our core business, we’re looking for a rockstar candidate to lead one of our biggest markets for Careem.

What you'll do

As the Commercial Director, you will have the opportunity to manage and scale our bread-and-butter business across Jordan’s core cities Amman and Irbid, in addition to expansion into newer smaller areas.

We’re looking for a strong people leader who is agile and has a deep understanding of the Jordanian market and its customer base across the different segments. In this role, you will be expected to build and execute on a market strategy that allows Careem to continue its strong market positioning within existing segments while expanding into new segments, geographies and use cases.

You will be leading a team of functional experts in business development and category management while working hand in hand with experienced functional leaders providing dedicated support to the market. The scope of the role requires an ability to work across operations, sales and account management, marketing and growth, partnerships, government relations, communications, finance, and people teams.

Key responsibilities

  • Defining the vision for ride hailing and developing the market strategy with clear quarterly objectives
  • Overseeing and managing the market performance at a country, city, and business level
  • Owning the ride hailing P&L for the country and optimising growth and profitability on an ongoing basis
  • Direct management of business development and commercial managers to execute on strategic growth initiatives
  • Collaborating with the broader functional teams in operations, marketing, PR/Comms to support the market strategy execution
  • Building relationships with key stakeholders internally and externally, including strategic partners, government officials, industry counterparts to drive large transformational partnerships for the market

What you'll need

The ideal candidate will have a passionate commitment to leading and growing a rockstar team, an insane focus on excellence and customer service, a strong sense of curiosity and urgency to get things done, and a clear alignment with our core values: ownership, be of service and shoot to the moon. Additional qualifications include:

Non-negotiable skills:

  • A people leader who invests in growing and guiding the team
  • Strategic thinker with strong commercial acumen and a strong analytical approach
  • Deep understanding of P&L and individual levers
  • Fast learner and agile in a dynamic role, business, and market
  • Big picture thinker able to zoom in and out as needed to service the business
  • Humble and hungry to learn something new; curiosity to do what has not been done before to set the bar on experience, customer service, and innovation in the market
  • Strong project management skills; ability to deliver on multifaceted projects with many stakeholders
  • Data-driven decision-making mentality

Previous experience:

  • Minimum of 8-10 years of experience in business management, operations and strategy.
  • Jordan-specific experience and strong knowledge of the market
  • Team leadership
  • Customer-centric experience and mindset
  • Experience at a tech company
  • Previous experience in top tier strategy consulting firms/telecom operators and GM role with P&L ownership are a plus

Where you'll be

  • Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home. 
  • You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.  

What we'll provide you

In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to: 

  • Be part of a Remote-First organisation
  • Work from any country in the world for 60 days a year
  • Use Unlimited Vacation days throughout the year
  • Access fitness reimbursements for health activities including: gym, health club and training classes.
  • Work and learn from great minds 
  • Create impact in a region with untapped potential
  • Explore new opportunities to learn and grow every day