ROBLOX is hiring a

Community Evangelist

ROBLOX – The Imagination Platform.

Roblox is looking for a Developer Community Evangelist to communicate, motivate and engage with our developer community.  Roblox is the world's leading platform for cloud based UGC video game development and distribution.  We are home to a vibrant community of young developers from around the world.  With 20 million monthly active users and 1,000s of new developers joining each month Roblox is a robust community working to redefine digital experiences for a new generation of players and developers.  We are a private startup looking to expand with many opportunities for professional growth.

If you are sociable, organized, and social media savvy with a passion for video game development this could be the job for you.  You will be in charge of connecting/communicating with our developer community.  This includes conveying and sharing information from Roblox with our community, but also listening to our developers and gathering their feedback into actionable items.  An understanding of video game development and engineering is a must as you will be communication with a very knowledgeable and vested community.

 

Responsibilities:

Interface with the Community

  • Responsiveness is key! Reply thoughtfully to messages, comments, PMs and more
  • Maintain voice and know the best practices for answering company inquiries
  • Report complaints, bugs, engineering requests, and other information to the appropriate team members for resolution
  • Reply to developer inquiries and help establish a ticketing system
  • Be connected with the community all the time, monitor communication channels rigorously
  • Monitor our private developer forum growth and admission rates
  • Build personal relationships with community members, developers, and internal staff

 

Manage Social Media and Other Communication Channels

  • Maintain existing communication channels: Twitter, Dev Forum, News Feed, etc
  • Create content: Press releases, tweets, blog posts, etc
  • Establish measurable metrics for success and improvement for each channel
  • Help establish analytical models to understand community requests and needs
  • Establish ticketing/requests system

Must Have:

  • Extraverted - enjoys communicating with 1000s of eager fans and young adults
  • Self organized with a desire to get things done
  • Excellent communication skills - both written and oral
  • Able to switch between multiple projects and maintain forward momentum on each
  • Ability to handle complicated situations diplomatically and remain levelheaded
  • Experience using forums and an acute understanding of their use
  • Desire to work on a dynamic team and a willingness to work on new projects.
  • Detail Oriented

Perks & Benefits:

  • Robust medical, dental and vision insurance
  • 401K
  • Flexible paid vacation
  • Wellness reimbursement
  • Free onsite parking & other commuter benefits
  • Free catered lunches & a fully stocked kitchen with unlimited snacks

ROBLOX is a powerful technology platform that allows users of all ages to create games, play and socialize in immersive 3D worlds.  Over 22 million user generated games have been produced on the ROBLOX platform with more than 28 million players coming each month to socialize, learn, and play in worlds that stretch imaginations. ROBLOX was ranked #37 in the Consumer Products and Services category for overall revenue in INC Magazine’s 2016 5000 Fastest Growing Private Companies in America.