Careem is hiring a

Community Management Executive

Dubai, United Arab Emirates

Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people’s lives?

There is only one way to build an awesome company: to attract exceptionally talented people who are aligned with the mission of the company and make them partners in success. At Careem, our mission is to simplify the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organization that inspires and become a world-class institution from the region.

We have had a phenomenal start. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is an innovative transportation service operational in 27 cities from Morocco to Pakistan. With 30% monthly growth, we are one of the fastest growing companies in the region. Our recipe for success has been a team that thrives on challenges, is passionate about solving problems, is not afraid to work super hard, and is a true partner in the company through generous stock option grants. We have attracted strong regional and international investors and are positioned on the cusp of significant scale. Read more about us in the New York Times or Arabian Business.


ABOUT THE ROLE

A Community Management Executive is responsible for advocating the brand on all social media networks. They have a deep understanding of the brands’ social persona and guidelines, and are accordingly able to actively engage with and grow the online community

Key responsibilities include:

  • A-Z customer relations – responsible for all customer support – answering all inquiries with a response time of less than 20 minutes. They will also be able to take the conversation offline and contact the customer directly to resolve any issues directly. They will be trained on a number of CRM platforms in order to accurately communicate or escalate each and every inquiry incoming from the brands numerous social media channels
  • Brand advocacy
    • Engagement: actively engage/converse with existing or new potential customers.
    • Re-engagement: actively ‘keep the conversation going’ with existing or new potential customers.
    • Seeding: monitor and select relevant or trending conversations online, and seed the brand into the discussion.
  • Engagement: actively engage/converse with existing or new potential customers.
  • Re-engagement: actively ‘keep the conversation going’ with existing or new potential customers.
  • Seeding: monitor and select relevant or trending conversations online, and seed the brand into the discussion.
  • Reporting & helping develop internal processes
    • Develop monthly reports on customer satisfaction, engagement rates, response time, escalation issues, etc.
    • Help the Head of Community Management with collating and consistently updating brand FAQ documents.
  • Develop monthly reports on customer satisfaction, engagement rates, response time, escalation issues, etc.
  • Help the Head of Community Management with collating and consistently updating brand FAQ documents.