Job Type: Permanent
Location: The Beam, SR1
Shifts: Fulltime - 37.5 Hours a week – shifts vary between 7:00am-11pm 7 days a week.
Salary: £20,150 per annum
We have a fantastic opportunity at Ocado Group for an experienced Complaint Advisor to join our brand new Contact Centre in Sunderland!
At Ocado Group we pride ourselves on the quality of our goods and people; that's why we pick them wisely! When our business began, there was just one goal: to establish the first new supermarket success story in a generation. Almost two decades later, we’re the world’s number one online-only grocery retailer – and reaching ever greater heights with each passing year.
As our horizons have expanded, our goals too have evolved. However, the things that make us tick have remained a constant since day one: innovative thinking, teamwork and a passion for incredible customer service.
At the heart of all of this is our award-winning contact centre where we’re currently looking for talented, driven people to join us in delivering world class service to our growing customer base.
Our Ideal Candidate
At Ocado Group, we value our employees as much as our customers and are looking for exceptional people who can help our exceptional business continue to grow.
This position is part of our crucial customer service operation and will be there to support our customers and our Contact Centre. The Ocado Complaints Team is the highest point of escalation for our customers. Our Complaint Handlers respond to and resolve a range of complex complaint cases, from customer contacts to the board of Directors, to serious escalations and injury cases.
Our Complaint Handlers respond in a timely and professional manner, assuring customers that their issue is being taken seriously and has reached the highest level within the business. These interventions prevent repeat contacts and reduce customer dissatisfaction by identifying the root cause of complaints and resolving where possible.
We’re looking for people who will:
You will need:
We would like you to have:
Please note this job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. You may be asked to perform tasks as required by management deemed as a reasonable request.
Equal Opportunities for All
Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.
Closing date for all applications is Thursday 29th October 2020 - due to the fast paced nature of our business, this vacancy may close sooner.
This job has been filled or removed by Ocado Group.
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