SmartBear
At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry favorite tools are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.
About the role:
The Client Engineer will be part of Global team that supports all end-user devices and operating systems to ensuring they are provisioned consistently, securely, and meet SmartBear standards. This individual will be based in the Somerville office and will partner Service Desk to ensure that all hardware and software can be deployed and updated centrally. Additionally, this role plays a big part in our vulnerability mitigation efforts on all end-user devices. Be able to automate, configure, and script solutions will be keys to success.
Responsibilities:
- Perform operational activities as defined by Configuration Management policies and procedures
- Work with team to develop and maintain policies, processes, and procedures to drive continuous improvement
- Work with team to fulfill Configuration Management Service Requests as assigned
- Act as escalation point for software configuration and deployment issues
- Support, automate, and provision systems and business applications
- Craft clear and concise documentation and knowledge base articles
- Work with team to engage with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes
- Performs Configuration Management audit
- Identifies Service Improvement opportunities
- Tracking compliance to policies and procedures and resolving / escalating any compliance issues
- Reviews and publishes configuration management reporting
- Build, test and deploy the desktop image management solution
- Package, test and deploy business software applications
- Execute inventory management processes of end-user hardware and software assets
- Create scripting solutions within PowerShell for various administrative needs
- Conduct testing and evaluation of new hardware models
- Participate in standard image development, management, testing, and deployment
- Maintain deployments & upgrades, and patched for Windows, Linux, and Mac Operating Systems
- Remediate vulnerabilities and maintain compliance with policies and procedures
- Identifies and reports non-compliance situations
- Work closely with Security to plan, coordinate, and implement security measures and safeguards across managed systems
Competencies
- Team Player - Insuring team succeeds, with duties and projects. Willingness to help a team member in need. Commitment to making sure team members are informed on any developments related to projects.
- Customer Focus – Building strong customer relationships and delivering customer-centric solutions
- Drives Results – Consistently achieving results, even under tough circumstances
- Directs Work – Providing direction and removing obstacles to get work done
- Accountability – holding self and others accountable to meet commitments
- Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Financial Acumen – Interpreting and applying an understanding of key financial indicators to make better business decisions
We are looking for someone who has (Qualifications):
- Minimum 3+ years of experience working in IT in enterprise environment
- Strong technical, analytical, and interpersonal skills required
- Strong IT foundational knowledge and understanding of core network technologies required
- Ability to work independently as well as in a team environment
- Experience working within a global enterprise environment supporting the business needs of multiple offices in different countries and regions.
- Strong troubleshooting and time management skills
- Ability to manage a multitude of complex tasks and responsibilities
- Nice to have experience with Configuration Management tools and MDM solutions
- Experience with provisioning Windows, Mac, Linux Operating systems
- Solid experience in managing and customizing the Task Sequence, VBScripting, and PowerShell scripting
- Strong understanding of OS system settings, management settings and navigation
Why you should join the SmartBear crew
- You can grow your career at every level.
- We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
- We love celebrating our SmartBears; we even encourage our crew to take their birthdays off
- We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
- We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.
Did you know
- Our main goal at SmartBear is to make our technology-driven world a better place.
- SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
- SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclow, Poland and Bangalore, India.
- We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.
