Endurance International Group is hiring a

Constant Contact Website Support Agent

Tempe, United States

Awesome opportunity for you to start a career in technology! As a Web Advisor, your efforts will positively impact small businesses ability to grow & thrive. We will train you to become a technical guru, who will consult with and assist customers through utilizing your creativity, technical, and customer service skills. 

 

What you’ll do:

  • Assist customers with technical, billing and domain assistance
  • Maintain CSAT, STR% and AHT Targets
  • Creating a stellar experience for the customer with every inbound chat 
  • Be the voice of the customer by passing up feedback on products/services, as well as any major technical issues 

Who you are:

  • You have 1-2 years of customer service experience, required
  • Someone who is positive, motivated and has a can-do attitude 
  • Able to embrace and adapt to change 
  • Knowledge in internet, social media and/or small business, preferred
  • You have a strong desire to learn the internet and web-based technologies
  • You enjoy interacting with diverse groups of people, both internal/external customers
  • You like to use critical thinking skills to diagnose and solve problems

Why you’ll love us:

  • We break for fitness. The onsite gym makes it easy to sneak in a quick workout.
  • Celebrate with us. Ain’t no party like a Tempe party.  Our winter employee blowout is an event to remember, and during our quarterly Hi-5 events, expect a lot of cheering, awards for incredible work, and always plenty of food and adult beverages.
  • Brain breaks. Ping pong, pool, video games, pinball, arcade games, and board games, help you connect with your colleagues in fun ways.  If you really need to kick back and relax, take a swing in our hammocks.
  • Volunteering is at our core. We’re a feel-good group of people, and we love to spend time in our communities - like helping beautify the city, and teaching at-risk kids about STEM.  We can always use another helping hand!
  • Expand your career. In our Tempe office you’ll have access to a lot of teams supporting our web presence, SiteBuilder, and email marketing teams.  So don’t fear getting bored - we’ll help you expand your horizons by exposing you to career opportunities you didn’t know existed.
  • We’ve got you covered. From 401k, generous PTO, tuition reimbursement, casual dress code and excellent medical, dental, and vision - we’re there for you!