Viva Wallet is hiring a

Contact Center Agent -Austria

Vienna, Austria

Do you enjoy problem solving? Do you like to talk, chat, text with many people at the same time? Do you love technology? If the answer to all the above is yes, then you MUST continue reading this great job opportunity to become a member of our Contact Center Team.

What we offer:

  • A competitive salary (based upon your skills and experience)
  • A full-time contract
  • Annual bonus up to 2 salaries, upon performance
  • Monthly allowance for using your equipment
  • Smooth onboarding and continuous training on products and new systems
  • A great company culture with high integrity, teamworking, transparent communication, and regular feedback to develop further your skills
  • A chance to grow within a fast-moving European Fintech Company

Why us?

Because we are the first European entirely cloud-based neobank using Microsoft Azure with branches in 23 countries in Europe. Our mission is to change how businesses pay and get paid. Viva Wallet is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Schemes. Learn more about us here: Viva Wallet ( Overview | LinkedIn

About you:

  • You speak fluently English and also are a German native speaker
  • You have worked for at least 1-year in a customer service contact-center environment (Banking or Fintech sector will be considered as an extra plus)
  • You are extra confident with technology and familiar with CRM systems, or/and webchat
  • You have a passion for serving customers and act with ownership and professionalism
  • You love solving problems and resolving conflicts in a cool and constructive way
  • You are able to work independently but also as a member of a team

If you join our team as a Contact Center Agent, you will:

  • be a Viva “ambassador”: the first point of contact for our customers
  • deal with enquiries and issues about Viva Wallet services and products, in multiple ways: via Live chat, phone and email
  • offer the most suitable solution to customers’ issues and become their trusted partner
  • identify customers’ needs or/and trends, regarding our products and services
  • follow procedures and policies to safeguard compliance
  • be challenged to achieve predefined qualitative and quantitative targets

If you share our passion and our culture excites you, here is your opportunity to become a genuine ‘’Viva Wallet’’ ambassador! You are only a ‘’click’’ away from your dream job, so apply now and we will be more than happy to contact and learn more things about you!