Agoda is hiring a

Contact Center | Customer Support Specialist – Italian Speaking (Budapest)

Budapest, Hungary

Overview

Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?

 

We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment.

 

Agoda is one of the largest online hotel and accommodation platforms in the world. Offering over 600,000 properties in 197 different destinations in 38 languages, our globe-spanning network of travel experts are at the cutting edge of an industry that is rapidly transforming the way the world travels. 

From IT professionals managing hundreds of millions of data points to market managers building relationships with hotels to PR specialists networking with media around the globe, Agoda.com delivers an exciting, fast-paced environment in every one of our 36 locations worldwide. 

Our workforce of over 1,800 comprises 64 nationalities, and is truly one of our biggest strengths. We pride ourselves on a dynamic, workplace where creativity thrives and collaboration is key. A positive, enjoyable culture where people work hard but smile often is what keeps our team spirit high, and we encourage communication to be open, frequent, and constructive. 

We choose people who are dedicated to making things great, who are able to push boundaries, and who understand that cutting edge products come from cutting edge ideas. Our industry moves fast, and so must we - but we have a great time doing it. 

Journey with us.

 

Main Responsibilities:

  • To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Accountable for meeting individual and team goals (KPIs)
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Managers.

Required skills:

  • MUST have good command of spoken and written Italian language (level B2 or higher according to The Common European Framework ) + Good English communication skills
  • At least 2 years of working experience in the related field is required.
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical-thinker with attention to detail.
  • Minimum typing speed of 35 words per minute
  • Willing to work on rotating shifts
  • Ability to work in both a team environment and independently
  • Demonstrate high degree of integrity and confidentiality

 

What we offer:

  • 5-day work week
  • Competitive salary
  • 4 weeks’ paid training
  • Discounted hotel accommodation; anywhere in the world
  • Exposure to travel industry
  • Career advancement opportunities at any of our office locations globally
  • Work culture: balance in work and life
  • Work environment:  multinational
  • Dress code: smart casual
  • Strategic office location