Job Type: Permanent
Location: Sunderland, The Beam, SR1
Hours: 40 hours per week - shifts vary between 7:00am-11pm 7 days a week.
Salary: Competitive + Benefits
At Ocado Group we pride ourselves on the quality of our goods and people; that's why we pick them wisely! We're looking for an experienced Contact Centre Manager to continue to manage our award winning Contact Centre, don't just take this adverts word for it, we were ranked seventh in the overall UKCSI, and we are the only grocery retailer to be featured in the top 10!
Our Contact Centre Managers are responsible for our Contact Centre Team Managers and Contact Centre Advisors and will drive a high performance culture where customers are number one!
You will be an experienced Contact Centre Manager who has been responsible for managing a team of Contact Centre Team Managers to deliver excellent customer service through their teams which retains existing customers and drives advocacy. You will be able to demonstrate why you're passionate about customer service and will be able to drive a high quality, customer focused and efficient service across multiple channels. You will lead and develop a flexible, trained and motivated management team who will keep the employees at the forefront of their minds creating a positive culture that has recognition programmes to provide an efficient, productive and fun environment. As a Contact Centre Manger, like your colleges that you'll be managing you'd need to be flexible and willing to work various shifts including evenings and weekends.
What you will need to bring:
What we would like you to have:
Please note this job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. You may be asked to perform tasks as required by management deemed as a reasonable request.
Equal Opportunities for All
Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.
Closing date for all applications is Thursday 29th October 2020 - due to the fast paced nature of our business, this vacancy may close sooner.
This job has been filled or removed by Ocado Group.
You can leave your email address and we will send you an email when there is a new Contact Centre Manager job post.✕