Ocado Group is hiring a

Contact Centre Team Manager - Day Shift

Sunderland, United Kingdom

Job role: Contact Centre Team Manager

Location: The Beam, Sunderland, SR1

Shift patterns: You will be working on a rotational shift pattern between Monday to Sunday. The earliest start time is 06:45am and the latest time you could finish will be midnight. We need all applicants to be fully flexible to meet our customers demands.

Salary: Competitive + Benefits 

We have a fantastic opportunity for an experienced Contact Centre Team Manager to join Ocado at our new contact centre!

Ocado Today

  • We have 15,000+ employees in 8 countries 
  • 3 UK CFCs & 2 GMDC warehouses 
  • 21 UK spoke sites 
  • 1 Contact centres   

This is why we need you!

At Ocado we pride ourselves on the quality of our goods and people; that's why we pick them wisely! We're looking for a new Contact Centre Team Manager to assist with the running of our award-winning Contact Centre. Our Contact Centre Team Managers are responsible for managing our Contact Centre Advisors and will drive a high-performance culture where customers are number 1.

As a Contact Centre Team Manager, you will be responsible for managing and leading our Contact Centre teams. You should be passionate about the customer experience and be able to drive high quality, customer-focused and efficient service across multiple channels. Our Team Managers are our right-hand men and women. They run a tight ship and ensure everything is kept in line at the Contact Centre.

Could you be our next Contact Centre Team Manager?

We’re looking for an inspirational people leader with a solid customer service background who can, instead of dithering or delegating responsibility to others, take initiative and act decisively and quickly arriving at your decisions effectively and who will be able to exceed our customer’s expectations.

Our Contact Centre Team Managers live and breathe the Ocado values which helps maintain the positive culture we have at the Contact Centre which motivates our colleagues to improve morale and minimize attrition. As a Contact Centre Team Manager, we would need you to be able to demonstrate the appropriate contribution to your team and departmental goals. Results orientation is a key skill to have when taking steps to achieve goals or targets.

You will be an all-round seasoned Contact Centre professional who knows they are always doing the right thing – for your team, your customers and your colleagues.

As well as a competitive salary Ocado also offers great benefits such as enhanced pension scheme and private healthcare.

Please note this job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. You may be asked to perform tasks as required by management deemed as a reasonable request.

If you think you are the right person for the job click APPLY now to become our next Contact Centre Team Manager.

Equal Opportunities for All 

Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status. 

The closing date for all applications is Friday 29th January 2021 - please note that due to the fast-paced nature of our business we may close the vacancy early so do not delay in applying!