BigChange is hiring a

Continuous Improvement Manager

Leeds, United Kingdom

Our Purpose is to transform lives by accelerating growth and sustainability in our community. This role will seek to enhance and evolve our product offering using effective leadership and innovation to support our teams and customers.

We are seeking a dynamic Continuous Improvement Manager to join our team. This role involves a blend of project management, system administration, and process improvement responsibilities. You will play a crucial part in delivering successful customer projects and enhancing our internal processes.

  • Engage in pre-sale discussions with prospects to outline high-level critical milestones for project success.
  • Collaborate with onboarding project managers to oversee projects, ensuring key deliverables are met, and obstacles are removed.
  • Support the integration and optimisation of third-party systems that are pivotal to BigChange operations.
  • Plan and lead projects focused on improving IT, technology, processes, and systems across all areas of the business.
  • Continuously look for opportunities to enhance our systems and processes for improved efficiency and effectiveness.
  • Actively generate innovative ideas and strategies to drive better ways of working.


  • Proven experience in project management, continuous improvement, and the development of systems and processes.
  • Previous experience in a similar role or transferable skills from a related role, with a keen interest in enhancing customer projects and supporting processes.
  • Excellent communication skills, with the ability to effectively engage with stakeholders at all levels.
  • Strong organisational skills, with the ability to manage multiple projects simultaneously and meet deadlines.
  • Comfortable with learning new processes, systems, and IT technologies quickly.
  • Autonomous and proactive, with a can-do attitude and a drive to seek out better ways of working.


  • 27 days annual leave, increasing by a day per completed years service up to a maximum of 30 days. (Plus Bank holidays)
  • An additional 4 gifted BigRecharge days, allocated once a quarter where we all take a paid day off to focus on our wellbeing.
  • Gym or zwift membership contributions.
  • Hybrid working environment
  • Income protection and death in service.
  • Health care cash plan.
  • Enhanced family friendly policies from day one of employment with a £200 gift from BigChange on the arrival of a new baby.
  • Company events.
  • Learning and development opportunities.
  • BigChange is officially an Outstanding Company to Work For, according to Best Companies 2022. On the independent Glassdoor website, we have a 4.6 out of 5 rating.

    We give talent the chance to progress and be rewarded. And we see the whole person, not just the employee.

    BigChange employs over 200+ BigChangers. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider.

    In 2021, we secured £75million investment from Great Hill Partners to take our technology global.

    BigChange is an equal opportunity employer. We celebrate differences and support diversity, thriving on it to improve the lives of our BigChangers, our product, and our community. We don’t discriminate based on age; physical, mental, or sensory disability: ethnicity; family status; sex; race; religion or belief; sexual orientation; gender identity and/or expression; marital, civil union or domestic partnership status; family, or parental status. If you would like to be part of a talented team where your voice is heard and your involvement matters, please join us.

    We are also proud to be a Disability Confident employer: we understand that the application and traditional interview process does not work for everyone. If you need us to make any adjustments or changes to our existing process, please let us know in your application. Examples of adjustments may include providing application information in different formats, allowing additional time for any tests, providing a copy of interview questions prior to interview; or, conducting interviews remotely or in-person. This list is not exhaustive, and we are open to exploring any reasonable adjustments that may be necessary. If you have a disability and meet all the essential requirements for the role you have applied for, you will be guaranteed an interview.

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