Skillz Inc. is hiring a

Contract Player Support Agent

Las Vegas, United States

About Skillz:

Skillz is the leading mobile games platform connecting players in fair, fun, and meaningful competition. 

The gaming industry is larger than movies, music, and books, with more than 2.7 billion gamers playing monthly and 10 million developers worldwide. Mobile is the fastest-growing segment of the gaming market, expected to increase from $68 billion in 2019 to $150 billion in 2025. 

Skillz is pioneering the competitive mobile gaming experience, leveraging its patented technology to power over two billion esports tournaments a year. The company is headquartered in San Francisco and backed by leading venture capitalists, media companies, and professional sports leagues and franchises. 

Through its philanthropic initiatives, Skillz has harnessed the power of its platform to transform the way nonprofits engage with donors, enabling anyone with a mobile device to support causes such as the American Red Cross, Susan G. Komen, American Cancer Society, and NAACP by playing in Skillz tournaments.

Skillz has also earned recognition as one of Fast Company’s Most Innovative Companies, a two-time winner of CNBC’s Disruptor 50, one of Forbes’ Next Billion-Dollar Startups, and the #1 fastest-growing company in America on the Inc. 5000.

Who we’re looking for:

Do you love making players happy? Is player satisfaction just like breathing for you? Does growing a business sound like a great way to spend your time? Do you like testing apps and playing games as part of your job? Then we want to talk to you.

The Skillz Player Support team is looking for a Support Representative to work with our users to maximize player engagement, retention, and satisfaction. You’ll play a key role in broadening and deepening the company’s relationship with our players. Responsibilities will include:

  • Handling player inquiries and issues directly from our players
  • Handling escalated issues from outsourced support agents
  • Revising and building player facing support templates, FAQ’s and other materials
  • Identifying and reporting player trends and issues to other areas of the business
  • Maximizing player retention
  • Completing ad hoc projects to support the Player Support team
  • Contributing strategically to the growth and direction of Skillz products and services
  • Executing in a fast-paced, team environment

Requirements:

  • 1+ years of customer service experience at a venture-funded start-up in any of the following industries: mobile technology, social media, gaming, or advertising
  • Experience working with helpdesk ticketing systems; familiarity with Zendesk is a plus
  • Ability to communicate effectively both internally and to players and match tone accordingly
  • Ability to work cooperatively and collaboratively with all levels of employees and management
  • Mature and self-motivated with a positive, professional attitude
  • Capacity to operate effectively in a fast growth startup environment
  • Progressive, consistent work history and excellent references
  • Willingness to work weekends if needed
  • Detail oriented, interested in games, with a competitive spirit
  • Ability to work well under pressure and tight deadlines

Please note that this position will start as a 12 month contract and the hours will be a 6am-2:30pm shift or a 2pm-10:30pm shift.

Due to COVID, this opening is currently remote and eligible to anyone in the Las Vegas area. Attendance in office will be required in 2021 (or when safe to do so).

Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status.