The Coordinator I, Customer Returns is responsible for the accurate processing of customer expired and recalled returns, and may also process claims related to shipping or picking errors and damages.
Processing of expired product returns according to established department policies, procedures and achieving target turnaround times.
Responding to inquiries from customers regarding status of returns or claims. Distributing credit memo and/or invoice copies to customers.
Process credit/debit/invoice requests in SAP related to quantity shortages, overages and product recalls
Enter and maintain complaints received by Customer Service in the customer complaint log.
Enter damage and overage claims received into the RA module of IMPRS system.
Respond to inquiries received by Distribution and Accounts Receivable groups related to processed claims.
File credit/debit/invoice memos and assist with annual file archiving.
Assists when needed with various other duties related to sales operations and/customer service.
0-2 years of experience required in Customer Service or Sales Operations
0-2 years of experience preferred in the Pharmaceutical Industry
High school diploma or GED is required
Associate degree preferred
Working knowledge of MicroSoft Office Suite (Word , Excel ) required
Working knowledge of SAP preferred
Good verbal and written communication skills
Strong problem solving skills
Customer Service focused with excellent interpersonal skills
Must be flexible and possess excellent organizational skills
Must be detail oriented and able to multitask and prioritize work in order to complete projects and assigned work on time
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