Infobip is hiring a

Core Registration Technician

Jersey City, United States
Full-Time

What is needed to succeed at this position?

Infobip offers an exciting opportunity to work on integrating and maintaining connections in an international and dynamic environment. You will be a member of a successful and passionate team which ensures that our products (SMS, HLR, USSD and Voice) achieve and maintain a high quality of service and is delivered to our clients on time as well. The purpose of the Core Registration team is to register client traffic (senders, templates, 2 way) towards operators. The Registration process includes both registration towards operators and internal set up on IP Core level, enabling usage of routes the client needs or wants for his traffic. While our job is to register client’s traffic, our task also is to compile rules, restrictions and information provided by the suppliers or operators and evolve them into an official procedure so the Sales department can submit a request over SRT.

Your main responsibilities will be:

  • Answering any inquiry regarding senders
  • Sender registration - processing new sender requests
  • Troubleshooting sender and 2way related issues.
  • Communication with MNO's
  • Sender and 2way maintenance
  • Adjusting setups and exceptions
  • Ordering numbers for 2 way (SMS)
  • Testing and maintenance of Platform Services (ensuring the functionality of them)

 

  • Experience with operations in a help desk or service desk environment for 1+ years, comfort in speaking to clients on a regular basis 
  • Knowledge about SQL, databases, and programming logic is a plus
  • High communication skills when dealing with internal and external parties
  • Written and spoken fluency in English is a must
  • Analytic approach to technical problem solving in a dynamic environment
  • Team dedication
  • Intermediate to advanced knowledge in MS Excel/spreadsheets

When you become a part of Infobip you can expect:

  • Professional development – Challenging tasks and great career development opportunities
  • Great environment – Team spirit, passion, creativity and persistence are the drivers of our company
  • Awesome clients – We serve and partner with the majority of the leading IT companies, mobile operators, OTTs, brands, banks, social networks, and many more
  • Compensation & benefits – Competitive salary, covered travel expenses, competitive benefits
  • All the IT Equipment for your needs! We have a special team taking care of your equipment needs
  • Internal/external conferences which gathers Infobippers from all over the globe
  • Team Buildings within teams, departments and offices