Infobip is hiring a

Core Registration Technician

Zagreb, Croatia
Full-Time

What is needed to succeed at this position?

Infobip offers an exciting opportunity to work on integrating and maintaining connections in an international and dynamic environment. You will be a member of a successful and passionate team which ensures that our products (SMS, HLR, USSD and Voice) achieve and maintain a high quality of service and is delivered to our clients on time as well. The purpose of the Core Registration team is to register client traffic (senders, templates, 2 way) towards operators worldwide. The Registration process includes both registration towards operators and internal set up on IP Core level, enabling usage of routes the client needs or wants for his traffic. While our job is to register client’s traffic, our task also is to compile rules, restrictions and information provided by the suppliers or operators and evolve them into an official procedure so the Sales department can submit a request over SRT.

Your main responsibilities will be:

  • Answering any inquiry regarding senders
  • Sender registration - processing new sender requests
  • Troubleshooting sender/number billing issues
  • Random sender pool
  • Replying to operators and closing tickets with them (finishing setup and completing request)
  • SRT (internal sender registration toolsetup) - adding/removing new connections/making procedures/request management
  • GRS/GSF - internal sender related traffic filtration tools, for setup, migrations
  • Text restrictions - forbidden setup/exceptions/pass if match
  • Ordering numbers for 2 way (SMS)
  • MO manipulations
  • Routing exceptions
  • Intermediate to advanced knowledge in MS Excel/spreadsheets
  • Experience with operations in a help desk or service desk environment is a plus
  • Knowledge about SQL, databases, and programming logic is a plus
  • High communication skills when dealing with internal and external parties
  • Written and spoken fluency in English is a must
  • Analytic approach to technical problem solving in a dynamic environment
  • Team dedication
  • Open to fresh graduates and junior professionals

    When you become a part of Infobip you can expect:

    • Professional development – Challenging tasks and great career development opportunities
    • Great environment – Team spirit, passion, creativity and persistence are the drivers of our company
    • Awesome clients – We serve and partner with the majority of the leading IT companies, mobile operators, OTTs, brands, banks, social networks, and many more
    • Compensation & benefits – Competitive salary, covered travel expenses, team buildings, coffee, healthy snacks and beverages in the office
    • All the IT Equipment for your needs! We have a special team taking care of your equipment needs
    • Internal/extrenal conferences which gathers Infobippers from all over the globe
    • Team Buildings for each team, department and office
    • Recommendation Rewards - if a colleague you recommended for a position is hired, you are rewarded too