Ten Group is hiring a

Corporate Account Manager

The Role

We are seeking a passionate, motivated and resourceful Account Manager to join the Client Services team, responsible for the day to day relationship with some of Ten’s most valued corporate clients. You will be passionate about understanding your client's business, and generating opportunities for Ten to add more value wherever possible.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?

Key Responsibilities

Relationship management

  • To understand all owned accounts and their history with Ten.
  • To understand the clients’ organisational structure.
  • To build strong and trusting relationships at all levels with our key account client contacts.
  • To run effective monthly review meetings and Quarterly Business Reviews.
  • To ‘own the narrative’ with the client and share positive evidence to support this.
  • To gain insight and understanding of the clients’ wider commercial business objectives and be a key influencer within the clients’ business for strategic decisions connected to their customer engagement and retention goals.
  • To manage the balance between the client’s needs and what is realistic and possible for Ten, within the contract price, to mutual satisfaction.

Driving the commercials and key metrics

  • To have a thorough knowledge of the contractual terms of each corporate agreement.
  • To manage the RFP process for contract renewal.
  • To have appropriate plans in place to drive the key metrics of each contract.
  • To work with the Member Communication team to ensure the right levels of engagement are achieved.
  • To identify opportunities to grow the size and value of the contract.

Management Information and business analysis

  • To provide accurate MI reports on time accompanied by a positive commentary reinforcing the value of the service.
  • To identify and highlight potential issues / opportunities early, initiating ad hoc analysis in order to fully understand circumstances swiftly and to take the required actions to resolve.

Day to day account management

  • Ensuring invoices are well ordered and clear to the client to enable payment being made on time.
  • To manage any day-to-day queries/issues with the Client promptly.
  • To intervene in any member satisfaction issues to ensure they are solved quickly and to minimise any damage at the account level.
  • To ensure the lifestyle managers and the operational team are clear on the evolving requirements and service levels of all corporate accounts.
  • To work effectively with Operations to successfully deliver the SLAs every month.

Requirements

We are looking for:

  • Excellent written and verbal communication skills
  • Natural ability to build strong relationships
  • Ideally a background dealing with large financial clients
  • A highly numeric mind and a love of data
  • Great commerciality
  • Ability to work under pressure and to tight deadlines

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.

We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Please note: Preference will be given to candidates in alignment with the employment equity plan of the organization.

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