Shopee is hiring a

Cross Border Fulfillment Lead

Job Description:

  • The Crossborder Lead will be responsible in managing the daily crossborder operations
  • Ensure team members that all KPI’s are achieved for both inbound and last mile operations
  • Manage operational concerns promptly and monitor the good/poor packaging quality
  • Oversee country operations and work closely with internal, regional and external stakeholders for faster resolution on key issues
  • Recommend process improvement and oversee implementation from end to end to improve gaps in operations
  • Assist implementation on new and current 3PL vendors; closely work with 3PL vendors to ensure good performance to meet customer requirements
  • Prepare SOP, conduct training and post – implementation process review
  • Performance management and coaching of team member’s performance
  • Ensure all inbounded shipment are in good quality of packaging, checked and processed within agreed timeline of partner vendor
  • Manage the liquidation of CB RTS (re-sell operations and other liquidation processes



  • Bachelor’s degree in BS Industrial Engineering or any related courses
  • At least 5 years working experience in the logistics, warehouse and transportation industry
  • Strong analytical skills with understanding in operational systems
  • Outstanding critical-thinking, highly meticulous and detail-oriented
  • Capable of handling multiple tasks and work under pressure





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