Infobip is hiring a

CSM Operations Executive

Mumbai, India
Full-Time

Why is this role important at Infobip? 

A CSM executive will be the key person in supporting the Customer Success management Function. The role would require the following:

You know you are doing a good job when you are:  

  • Managing and executing large campaigns in sms, email and voice.
  • Coordinating with different teams internally and externally for information to execute the campaign
  • Prepare MIS reports for campaigns executed and coordinate with Finance for billing
  • Execute Sender ID, WA registrations registration requests from Internal Team
  • Should manage the Portal for executing change management.
  • Should generate reports from the system periodically and communicate with Stake holders.
  • Should follow up with internal teams for data and manage MIS for key projects
  • Occasionally require to speak to customers for specific project executions under the guidance of the line Manager
  • Collection and billing for all inhouse channel partner's
  • Understanding requirements for all channel partners and pitching them the right combination of segments as per the need
  • Coordination with Telecom operator team for data and segments formulation.
  • New Sender ID registration (Domestic and International), WA template registration follow ups, Prepaid Credit additions, CDR Reports and other Reports for Customers
  • Gathering requirements and validating the content received from the clients.
  • HTML content recording on case to case basis
  • Daily Reports to Operators and End Customers on campaigns.

 

More about you: 

  • You have Bachelor’s or Master’s degree 
  • You have experience in different business analyst related role or you’ve worked on a position with similar job responsibilities 
  • MIS reporting. Excellent skills in Excel ( Looks ups, Pivot, MIS Reporting)
  • Operated CRM Systems or Internal Systems to upload New order data, Change Requests.
  • Should have managed documentation through Archives or in systems
  • Good understanding of email and chat applications
  • Good communication skills over voice, email and chat.
  • Team player.

 

 

 

 

Why you should consider this opportunity: 

  • Never a dull moment – We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a dailybasis. 
  • Learn as you grow – Starting from an onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development. 
  • Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve. 
  • Great environment – Wonderful team spirit, creativity and persistence are the drivers of our company. 
  • Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, company library, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!