Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.
We are a rapidly growing team of more than 700+ employees, representing over 67 nationalities spread across seven offices in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle, and Toronto.
At Sendinblue, all Sibers evolve in a multicultural, caring, and flexible environment. We are an international team of more composed of tech & non-tech profiles looking for talents that share our values: empower the customer, build up together, Impact first, be humbly open, and people company.
Sendinblue’s revenue through traffic, leads, and sales by implementing an effective sales strategy and maintaining good rapport with our clients.
As a Customer Success Manager, you will:
- Set your clients up for success: establish critical goals/KPIs and help to achieve them
- Be Sendinblue’s expert and proactively monitor your client's KPIs to drive adoption & value and in order to prevent the churn
- Collaborate closely with all departments on a day-to-day basis to help your customers to reach their objectives
- Contribute to your customer’s marketing strategy and roadmap by developing and maintaining a strategic trusted advisor relationship with them
- Be the voice of the customer to the SIB Product team
- Drive regular cadence with customers to report on KPIs, share results & actionable items with cross-functional stakeholders
- Identify and manage development and growth opportunities within the portfolio
- Participate in the team’s effort to build a global Success framework for Sendinblue
What will contribute to your success:
- at least 4 years of relevant work experience in CSM or Digital Marketing
- you have a Customer-centric focus
- Strong ability to understand, manage and drive customers' needs and marketing strategy
- you have a solid understanding of marketing
- Proven track record of sustained target achievement
- Excellent presentation and communication skills in German and English (C1 / C2)
- Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
- Proactive, autonomous, and efficient
- you are Data-driven and a Team Player
What we offer you:
- Hybrid/full remote work options
- Sendinblue shared ownership plan
- MyClubs membership
- Learning & professional development opportunities
- Language courses with Babbel
- Meal plan
- Referral program
- Budget to support your workspace at home
- Working with an international team in Vienna
Studies have shown that women tend to apply to Jobs only when they meet 100% of the criteria, while men tend to apply even without a 100% match.
Keywords: home office, work from home, Quereinsteiger, Kundenservice, Kundensupport, Kundenbetreuer, remote, Kundenbetreuung, Support, customer service, account manager, sales manager
Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Sendinblue values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
Our recruiting process will mostly be virtual (Hangout,Zoom) to provide a safe experience.
The timeline and details of the hiring process will be shared by the TA team during the first call.
