Sysdig is hiring a

Customer Advocacy Marketing Manager (Remote - US)

Remote

Sysdig is driving the standard for securing the cloud and containers. We created Falco, the open standard for cloud-native threat detection, and consistently contribute to open source software projects.  We are passionate, technical problem-solvers, continually innovating and delivering powerful solutions to secure the cloud from source to run.

We value diversity and open dialog to spur ideas, working closely together to achieve goals. We’re an international company that understands how to cultivate a strong culture across a remote team. And we're a great place to work too — we've been named a Bay Area Best Place to Work by the San Francisco Business Times and the Silicon Valley Business Journal for three years now! We were recognized by Deloitte as one of the 500 fastest growing organizations in 2020 and 2021. We are looking for team members who have a passion for container and cloud security and are willing to dig deeper to help our customers. Does this sound like the right place for you?

Your Opportunity

Sysdig is looking for a Customer Advocacy Marketing Manager to own our customer storytelling. Do you have experience cultivating customer stories, have the tenacity to see a long-term project through, and thrive on a fast-paced challenge? This is a great opportunity for someone looking to make their mark on a growing company. You must be a great storyteller, relationship builder and have strong interpersonal skills.

What you’ll do

  • Own the customer storytelling program, seeing projects through from identifying customers to project completion, including case studies, webinars, videos, reviews, quote opportunities, press interviews, and analyst conversations. Includes writing stories and guiding video edits.
  • Develop and nurture strong working relationships with customer-facing employees, fostering relationships that are mutually beneficial.
  • Strategically plan each touchpoint with a customer, nurturing the relationship and making sure they feel well rewarded for their time.
  • Drive growth of the third-party customer review program.

What you will bring with you

  • Strong interpersonal skills, including ability to influence people to act.
  • Ability to engage customers in a dialogue about their business and security needs.
  • Ownership mentality, strong work ethic, and the tenacity to stick with long-term projects.
  • Project management skills and the ability to collaborate with others across teams to achieve business goals.
  • Strong written and spoken communication skills.

What we look for

  • 4-7 years of customer marketing experience.
  • Experience in establishing strong working relationships both internally and externally, quickly establishing trust and credibility at all levels of an organization.
  • Outstanding organization skills and a track record of executing with attention to detail.
  • A problem solver with an ability to respond rapidly to sales cycle deadlines when required.
  • DevOps, Cloud, Kubernetes and/or SaaS security experience is a plus.

Why work at Sysdig?

  • We’re a well-funded startup that already has a large enterprise customer base
  • We have a pragmatic, approachable culture, from the CEO down
  • We have an organizational focus on delivering value to customers
  • Our open-source tools (https://sysdig.com/opensource/) are widely used and loved by technologists & developers

When you join Sysdig, you can expect:

  • Competitive compensation including equity opportunities
  • Flexible hours and unlimited time off 
  • Additional recharge days
  • 401k matching (starting the day you do)
  • Parental leave and fertility support
  • Health Savings, Flexible Spending and Dependent Care Accounts 
  • Mental wellbeing support through Modern Health for you and your family
  • Monthly wellness reimbursement
  • Career growth

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