Carvana is hiring a

Customer Advocate

Phoenix, United States

ABOUT CARVANA….

Recently ranked #5 in Forbes Magazine’s list of America’s Most Promising Companies, Carvana offers the excitement, culture, and opportunity of a start-up, along with the capitalization and infrastructure of an established business.

We sell cars, but we’re not salespeople. At Carvana, we’ve made it our mission to transform how cars are bought and sold. We saw a huge problem with how much it can suck to buy a car the traditional way so we committed to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”).

We provide a seamless, online car buying experience for consumers. From our searchable showroom of fully-inspected, certified cars, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and warranty packages. With delivery possible to the buyer’s driveway in 24 hours or pick-up available from one of our state-of-the-art car vending machines (yes, you read that right) all with a 7-day money back guarantee, customer satisfaction is at the core of our business. With no dealerships or commissioned sales people, we also save thousands of dollars per car that we pass on to our customers.

For more information on Carvana, take a look at our company introduction video (link to company introduction video).

 

WORKING AT CARVANA YOU WILL NOTICE THAT...:

You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done.

We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up.

We also have Wacky Pants Wednesdays…so you’ll have to come correct here to compete with our CEO Ernie.

 

LOCATION

Phoenix, AZ (Headquarters)

 

RESPONSIBILITIES

  • Be the voice of Carvana. This will largely entail customer interaction via phone and web chat. We will expect that your interpersonal communication skills are strong in both capacities.
  • Be a high energy, forward thinking self-starter. We like fast learners that hate micromanagement and being babysat!
  • Keep the kind of detailed notes in our customer tracking system that would make George R. R. Martin blush.
  • Multi-task and prioritize with the swiftness of a ninja. We work within multiple systems, so the pace is fast and you’ll rarely be doing one thing at a time.
  • Embrace new challenges every day. Being adaptable and flexible are critical!
  • Follow up on items…and follow up…and follow up again, just because you weren’t sure the first two times.
  • Embrace your mistakes! You’ll inevitably make a few.
  • Help identify what we have missed.
  • Help us build a stronger company. Every day.

 

REQUIRED SKILLS AND EXPERIENCE

  • Bachelor’s degree from an accredited undergraduate institution. Honorary degrees, while totally awesome, aren’t applicable.
  • Have 1-3 years of relevant communications based experience.
  • Have a sense of humor. Kinda serious about this one…
  • Have an understanding of the value of teamwork and how teams work…oooh, that was deep. We’re philosophizers at heart.
  • Have a heightened sense of urgency, a heightened attention to detail and be able to communicate our customer offering.
  • You will not leave your personality at home. We thrive from each unique perspective. Our strength is in our diversity of opinions.

 

WHAT YOU CAN EXPECT IN RETURN

  • Full-Time Hourly Position
  • Medical, Dental and Vision benefits
  • 401K with company match
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization
  • Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

LEGAL STUFF

Hiring is contingent on passing a complete background check.

Carvana is an equal opportunity employer.