About the Team
The Customer Advocate supports the high-value merchants within the Support Operations portfolio. The team handles phone calls and casework for the VIP portfolio to prevent churn, grow the business, and provide appropriate tailored solutions. The objective is to provide an individualized experience to resolve the customer's issue in a satisfying manner and avoid having to create a negative impact on other support teams.
About the Role
The Customer Advocate is a customer champion, problem-solver, and excellent DoorDash advocate, who is passionate about helping our customers. You will use appropriate tools, escalation channels, and make empowered decisions that lead to a win-win situation for customers and DoorDash. You will oversee all issues, make decisions based on campaigns, and follow up on every issue. Using your de-escalation and problem-solving skills, you will help the future of the Support Operations Customer Service Model. You will partner with the Experience and Support Operations Teams in an involve, inform and consult approach that provides updates as to customer concerns, feedback, and ideas as to current and potential product opportunities.
This Customer Advocate position will report to the Supervisor on the Marketplace, Live Operations team.
NOTE: This role is located in Tempe, AZ and will require the ability to flex to off hour shifts such as mornings, evenings, weekends and holidays.
You're excited about this opportunity because you will…
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Why You'll Love Working at DoorDash...
DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.