Remitly is hiring a

Customer Business Assurance (CBA) Specialist

Cork, Ireland

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to banking. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 2,200 employees across 8 offices who are growing their careers while having a positive impact on people globally.

About the Role:

As a CBA Specialist, you will support our Customer Success and Shared Services teams in Cork, Manila and Managua to be fully compliant in how they operate. You will have the responsibility to create and build mechanisms that protect our customers, our associates, and our business. To do so, you'll use your skills to bring simplicity to our processes, humanity to our business, and ingenuity to our technology through automation. Your value is critical to influence Customer Success performance, safeguard customers, and you'll work closely with HQ Product teams to achieve the team's vision.

You Will:

  • Process SME
    • Understand the underlying business processes and application systems with the end-to-end principle.
    • Develop collaborative systems to address effectively possible incidents associated with the operations/business on our Customer Success contact Centers.
    • Identify opportunities to effectively mitigate risk and improve business performance.
  • Data Driven Proficiency
    • The analytic portion of the position will be to provide data analysis to support rules/exceptions definition and investigations related to incident alerts.
    • Analyze the effectiveness and efficiency of current controls processes by regular review.
  • Customer & Business Support
    • Apply the concepts of Enterprise Risk Management to help identify, assess, mitigate and proactively consider emerging support risks.
    • Develop and maintain robust controls assurance framework for the team in line with Shift-Left strategy on problem prevention.
    • Responsible for performing, planning, execution of financial, operational, and systems audits, including but not limited to special projects based on the approved audit plan.
    • Support CBA Manager in the setting and monitoring of Customer Success and Shared Services risks alerts.
    • Develop a reporting system to record internal incidents and management actions to ensure continuous improvement of Customer Success services promises.
    • Perform an evidence based follow up of all reviewed recommendations raised to provide assurance that recommended controls are fully implemented within agreed target dates.

You Have:

  • Bachelor's degree in Business Administration, Risk Management, Information Systems, Accounting or Internal Audit is preferred.
  • 1-2 years audit experience in various industries (risk-based audit, internal control processes, compliance and enterprise risk management) is preferred.
  • Self-confident, able to think creatively, and a thirst for knowledge.
  • Excellent teamwork and interpersonal skills.
  • Good business and common sense.
  • Excellent analytical abilities.
  • Effective project management skills.
  • Excellent workload and time management skills.
  • Intermediate Microsoft Excel skills.

Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organisation and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honourably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

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