Born out of frustration with the traditional cash register business, ShopKeep was designed by a retailer with a noble aim: to rescue independent business owners from the nightmare of archaic point of sale systems, and replace it with something beautiful, simple, and affordable. It turned out that by doing this, we were giving our fellow merchants a fighting chance against the big guys. So we kept doing it.
Today, our mission is simple: empower independent business owners to dream big and fight smart. We’re doing this by disrupting the industry through our cloud-based architecture, amazing customer care and intuitive software that delivers the data small business owners need to run a smarter businesses.
At ShopKeep, we’ve been successful because of our awesome team that believes small businesses make up the heart of our communities.
About the Role
The Customer Care Advisor Role at Shopkeep is the frontline support for our merchants needing help. Day to day functions for an advisor involve answering questions from our merchants via phone, email and chat. Effective written and verbal communication is critical to the Customer Care Advisor role.
What You Will Do
The Ideal Candidates Will:
Nice To Haves (not essential):
We provide the essentials...
...and the fun-damentals:
ShopKeep is an Equal Opportunity Employer
We are an Equal Opportunities Employer. We do not discriminate on grounds of religious belief or political opinion. We practice equality of opportunity in employment and select the best person for the job.
To demonstrate our commitment to equality of opportunity in employment we need to monitor the community background of our applicants and employees, as required by the Fair Employment and Treatment (NI) Order 1998. You are not obliged to answer the questions on this form and you will not suffer any penalty if you choose not to do so. Any information that you provide will remain confidential and will only be used for monitoring and reporting purposes.
Important: If you answer the questions about your community background and gender you are obliged to do so truthfully, as it is a criminal offense under the Fair Employment (Monitoring) Regulations (NI) 1999 to knowingly give false answers to these questions