Based in London we are a multi award winning team of makers and creatives. We are a purpose driven company with a mission to demystify technology. We do this through the production of both hardware and software. Everything we make is developed and produced in house. We were voted 2nd Most Innovative Company (Consumer Electronics) 2019 by Fast Company.
Description of the role
An incredible opportunity to work with one of the fastest growing technology startups in the world, making DIY computers that help people all over the world start their journey into learning computer hardware and making code.
You’ll be part of a close-knit team of Customer Care Champions who look after hundreds of thousands devices across 87 countries. Fast paced and ever changing, your role will be to keep our global family delighted with their products and support the company as we continue to grow at high speed. A big heart, a cool head, and an excellent grasp of technology will be super important. You’ll be monitoring the email inbox to answer customer questions about orders, troubleshooting, replacements, and more.
This is a fixed-term opportunity. Ideally, we would like the successful candidate to start with us at the end of October/beginning of November and work in our team up until mid/end of January. We will offer approximately 2 weeks of training (this might take longer depending on the progress) during which the candidate will work M-F 9am - 5pm EST. Following that, we are happy to be flexible on the timezone the candidate will be working in. We may also assign weekend and holiday hours as those are busy times for our users, and you’ll be helping them to have as much fun as possible with extended coverage.
Responsibilities and duties
This job has been filled or removed by Kano.
You can leave your email address and we will send you an email when there is a new Customer Care Champion (Remote - Fixed Term) job post.✕