Infobip is hiring a

Customer Care Engineer

Zagreb, Croatia
Full-Time

Why is this role important at Infobip? 

Our platform is the heart of Infobip, processing up to 350 million transactions daily; but having a 24/7 world-wide support is what makes it so great. To maintain traffic flow and 99.99% platform uptime, it is essential to monitor, solve and prevent technical glitches that affect client experience. As a Customer Care Engineer, you will directly impact, primarily, the satisfaction of our clients by responding to help desk support requests through our ticketing system, as well as day-to-day quality of our platform. 

You know you are doing a good job when: 

  • Problems are quickly resolved in a professional manner, in varying critical and non-critical situations. 
  • Clients receive clear and accurate information without delay. 
  • You proactively think of and suggest new implementation of processes to prevent downtime and performance issues. 
  • You provide continuous feedback to our internal teams of engineers and developers to improve our products based on the needs of our clients. 

More about you: 

  • You thrive in a dynamic environment, where the only constant is change. 
  • You enjoy being a part of a team, tackling different issues and collaborating with different departments to find creative ways to resolve them. 
  • You have a wide range of IT related interests (e.g. basic knowledge of SQL, programming logic and computer networks). 
  • Your preferred style of communication is through e-mail or chat-apps (communication with clients is primarily written).
  • You really care about listening, understanding and responding to clients’ needs and concerns. 
  • You know that being supportive is a mindset; it’s natural for you to be equally supportive to both your clients and your colleagues. 
  • You are curious to learn how things work and what you can do to improve them. 
  • You are not afraid to dig deeper and use your analytical approach to solve technical problems. 
  • You are eager to progressively solve more complex problems. 
  • You speak fluently to clients, partners, colleagues and engineering teams alike, in Croatian and English. 

When you become a part of Infobip you can expect:

  • Professional development – Challenging tasks and great career development opportunities
  • Great environment – Team spirit, passion, creativity and persistence are the drivers of our company
  • Awesome clients – We serve and partner with the majority of the leading IT companies, mobile operators, OTTs, brands, banks, social networks, and many more
  • Compensation & benefits – Competitive salary, covered travel expenses, discount at the local gym, team buildings, free group sports sessions, coffee, healthy snacks and beverages in the office
  • Company apartments and cars at your disposal for business trips and long term assignments
  • All the IT Equipment for your needs! We have a special team taking care of your equipment needs
  • Summer Connect Conference – internal conference which gathers Infobippers from all over the globe
  • Team Buildings for each team, department and office
  • Recommendation Rewards - if a colleague you recommended for a position is hired, you are rewarded too