Viva Wallet is looking to hire customer care representatives. As a member of the Customer Service Team, you will be responsible for contributing to the team’s overall success by providing a high level of professional and personalized customer service that is consistent with our corporate goals.
Job ResponsibilitiesOperate telephone system to answer and direct incoming telephone calls in a timely, professional and courteous manner.Identify callers’ needs and respond by giving general, routine information; transfer the call to the appropriate area, department or individual within the company as deemed necessary. Provide quality service and prompt response to all callers.Ensure customer’s inquiries and/or complaints are responded to promptly and courteously. Follow the established procedure to report or escalate customer complaints to the appropriate area if necessary.Provide customer service support for telephone the customers and service set up.Process mobile deposits including files validation.Respond to email inquiries promptly and courteously.Maintain appropriate Call Center records and logs.