Viva Wallet is hiring a

Customer care representative

Marousi, Greece

Viva Wallet is looking to hire customer care representatives. As a member of the Customer Service Team, you will be responsible for contributing to the team’s overall success by providing a high level of professional and personalized customer service that is consistent with our corporate goals.

Job Responsibilities

  • Operate telephone system to answer and direct incoming telephone calls in a timely, professional and courteous manner.
  • Identify callers’ needs and respond by giving general, routine information; transfer the call to the appropriate area, department or individual within the company as deemed necessary. Provide quality service and prompt response to all callers.
  • Ensure customer’s inquiries and/or complaints are responded to promptly and courteously. Follow the established procedure to report or escalate customer complaints to the appropriate area if necessary.
  • Provide customer service support for telephone the customers and service set up.
  • Process mobile deposits including files validation.
  • Respond to email inquiries promptly and courteously.
  • Maintain appropriate Call Center records and logs.