Wistia is hiring a

Customer Champion

Cambridge, United States

At Wistia, we work hard to find easy, delightful solutions to complicated problems. The Customer Happiness Team embodies this by building fun relationships with our customers and solving their problems with elegance and grace.

As a Wistia Customer Champion, you’ll guide customers as they navigate new and uncertain territory. You’ll learn to translate technobabble into easy-to-understand humanspeak. You’ll parlay those skills into improving our products, our documentation, and our team. Even though there’s plenty of work to go around, you’ll always value creativity, curiosity, and patience over rigidity and the status quo.

Responsibilities:

  • Help our customers achieve video success by teaching them Wistia superpowers over email and phone.
  • Continually sharpen your writing skills to create succinct and fun answers to customer questions.
  • Combine  empathy and data to champion the customer across the customer happiness, marketing, product, and engineering teams.
  • Lead the charge to improve the customer experience by identifying bugs, summarizing product issues, and creating help articles.
  • Independently pioneer creative solutions and act quickly to implement them.

Requirements:

  • You LOVE problem-solving: Google is the operating system for your slick investigative skills.
  • You’re a patient and empathetic listener, so friends come to you first.
  • You love collaboration and you’re also able to execute autonomously.
  • You ask questions. A lot!
  • Ideally, you’ve got some prior customer service experience.
  • Complicated discussions are no match for your pithy and elegant writing style.
  • You're able to work Monday through Friday from 1 PM - 9 PM