Unify is hiring a

Customer Configuration Agent

Athens, Greece

Unify as member of the Atos family, is one of the world's leading communications software and services companies, providing integrated communications solutions for approximately 75 percent of the Fortune Global 500. Our solutions, including Circuit, unify multiple communication platforms into one easy-to-use solution giving teams a new way of efficient communication. Through the Unify Portfolio enterprise’s amplifying their collaboration and enhancing their business performance by optimizing business processes and reducing latency. Unify comes with a strong heritage of product reliability, innovation, open standards and security.

Global Operations (GO) is managing and operating the complex, multi-vendor, and multi-technology global communication customer’s network and keeps it reliably available with a high quality of service. UNIFY customers depend on our services to be the first line of defense against unplanned service interruption and/or other incidents for their mission critical systems.

Within this framework Unify GO (part of Atos MS Communication & Collaboration Services) department is in search of Configuration experts who will be undertaking the responsibility to import and maintain customer records inside multiple Database instances.

Currently, Unify GO is seeking for a Customer Configuration Agent who will:

  • Maintain Customer Records in the CMDB, SAP, VD Sales and other global database systems across Service and Sales landscape.
  • Identify gaps in the configuration of the systems.
  • Ensure data accuracy in a way that other services are supported with the most current information.
  • Ensure Integrity of Configuration Items through their life from acquisition to disposal.
  • Issue analysis of faulty entries and introduce corrections.
  • Ability to perform massive import from Microsoft Access and Excel to SAP and CMDB.
  • Plan and carry out periodical audits ensuring data integrity.
  • Strong sense of responsibility
  • Manage time productively with minimum supervision.
  • Positive attitude and advanced interpersonal skills
  • Ability to perform in a multi-tasking environment
  • Creativity, self-motivation, willingness to learn new things
  • ‘Can do’ attitude.
  • Bachelor's Degree in Computer Science or equivalent
  • Advanced knowledge of SQL.
  • Proficient knowledge of German Language.
  • ITIL Certification