A Customer Delight Team Leader is the coach to a team of customer-obsessed, hard-working and self-motivated Customer Delight Agents who provide support to customers who use our Luxe mobile app.  As a coach, the CD Team Leader will set team and individual performance goals, will use performance metrics and reporting to drive performance and business results, will monitor customer interactions to ensure extraordinary service, and will provide consistent and on-going coaching and feedback to ensure their team is performing at the highest levels.