DraftKings is hiring a

Customer Experience Associate - Part Time

Boston, United States
Part-Time

Customer Experience Associate-Part Time

DraftKings is a technology company that creates the most exciting digital sports competitions on the planet. Focused on the rapidly growing Daily Fantasy Sports (DFS) space, DraftKings offers players the opportunity to compete through web and mobile channels in 1-day or 1-week fantasy sports contests for cash prizes and money-can’t-buy experiences. Founded in 2012, we are headquartered in Boston, with additional offices in New York City and London. This is a unique opportunity to work at a company experiencing explosive growth while inventing an industry. We bring the most incredible experiences and the industry's biggest contests to our players. We are looking for exceptional talent to play for our team! Apply today and be a part of our success story.

As a Customer Experience Associate, you will be one of the primary points of contact for customer inquiries and customer support related matters. Work shifts will vary and the Customer Experience Associate will be expected to work approximately 20 hours a week, with varying work shifts both on the weekends and weekdays. Availability to work weekends, and non-conventional business hours especially during peak season (NFL), is key.

Responsibilities: 

  • You must have great oral and written communication skills and be extremely detail-oriented, organized, and proactive. 
  • Politeness, attentiveness and friendliness are the traits/qualifications we are looking for. 
  • You must be passionate about promoting and representing the DraftKings brand.  A strong passion and knowledge for sports and familiarity with social media sites are pluses.  

Qualifications:

  • Working towards a Bachelor’s degree in business management, sport management or related field
  • Passion for sports and fantasy sports
  • Ability to work flexible hours
  • Ability to work well within a team to achieve a common goal
  • Comfortable in a fast paced environment

Desired Skills:

  • Excellent people skills, empathy and self-control are the most important qualifications
  • Good problem solving and negotiation skills
  • Strong written communication skills
  • You must be proactive, a self-starter and able to work independently
  • Familiarity with social media networking sites
  • Competence with Zendesk (or other ticketing systems) and Microsoft Office product suite