Harry's is hiring a

Customer Experience Associate - Seasonal

New York, United States
We built Harry’s with one simple belief: everyone deserves a great shave at a fair price. As such, we seek to provide our own brand of exceptional grooming products direct to our customers online (www.harrys.com).
 
Since our launch in March 2013, the response from our customers has been tremendous.  People deserve quality products and experiences, which is why in January of 2014 we bought our German factory and became the only vertically-integrated shaving brand in the entire universe. We are eager to share Harry’s with even more of the world and are looking to bring amazing people together to help us change the world, one 5-o-clock shadow at a time.
 
The Team
At Harry's, the customer is at the heart of everything that we do. The Customer Experience Team serves as the bridge between Harry's and the amazing people who use our products. We're the voice of Harry's to our customers and advocates for our customers to the rest of the Harry's team. From new products to marketing initiatives to our website, everything we do is directly influenced by our customers. As a Customer Experience Associate you'll drive that change, and have a lot of fun doing it!
 
The Role
As a Customer Experience Associate you will work directly with our customers in the fast-paced world of Harry's HQ.  You will also work closely with the Customer Experience Team, and other departments, to develop and execute creative ideas for improving the customer experience overall.  
 
Here’s what you'll do:
  • Thrive in a fast-paced environment tackling an array of customer issues via phone, email and chat
  • Become an expert on our products and spread the love of Harry's everywhere
  • Deliver above-and-beyond customer service by surpassing our customer's everyday expectations
  • Find new and interesting ways to make our customers smile
  • Create instant rapport with our customers
  • Notice even the smallest trends and customer pain points to make sure we deliver the best experience possible
  • Strategize ways to improve our service, streamline our processes, and better serve our customers
  • Master our internal management system in order to efficiently and effectively manage customer relationships
  • Coordinate with CX Management to channel customer feedback to all areas of the business such as technology, marketing, design and product teams
  • Identify customer trends in real time and communicate to the CX team and other departments 
 
This might describe you:
  • Clear communicator through all customer service channels - emails, phone conversations, and chats
  • Excellent computer and technical skills, including experience with Microsoft Office and the Google Suite
  • Familiar with e-commerce and love to teach people about new and exciting tech
  • A knack for building rapport with people quickly and easily
  • A strong work ethic and an entrepreneurial spirit
  • Eager to learn, grow, and develop your professional skills
  • Ability to problem solve and think on your feet, with analytical skills a huge, huge plus
  • You take initiative to solve problems and get the job done
  • Empathy and the ability to put yourself in the customer's shoes
  • General awesomeness and a sense of humor
  • Available to work weekends and holidays
 
Here’s who you’ll work with:
  • Report directly to the Customer Experience Supervisor(s)
  • Work with awesome CX Associates who make the everyday fun (GIFs highly encouraged!)
  • Eat bagels on Tuesday mornings and team lunch on Thursday with the entire Harry’s team
  • The greater operations team such as Engineering, Supply Chain, Distribution and Product Development
  • Work very closely with whoever fills the snack cabinet (insider tip)