DraftKings is hiring a

Customer Experience Associate - Temporary

Boston, United States

DraftKings is a technology company that creates the most exciting digital sports competitions on the planet. Focused on the rapidly growing Daily Fantasy Sports (DFS) space, DraftKings offers players the opportunity to compete through web and mobile channels in 1-day or 1-week fantasy sports contests for cash prizes and money-can’t-buy experiences. Founded in 2012, we are headquartered in Boston, with additional offices inNew York City and London. This is a unique opportunity to work at a company experiencing explosive growth while inventing an industry. We bring the most incredible experiences and the industry's biggest contests to our players. We are looking for exceptional talent to play for our team! Apply today and be a part of our success story.

As a Temporary Customer Experience Associate, you will be one of the primary contact points for customer inquiries and customer support related matters. Work shifts will vary, with the requirement to work on Sundays.  Availability to work flexible shifts is key.

Responsibilities: 

  • You must have great oral and written communication skills and be extremely detail-oriented, organized, and proactive. 
  • Politeness, attentiveness and friendliness are the traits/qualifications we are looking for. 
  • You must be passionate about promoting and representing the DraftKings brand.  A strong passion and knowledge for sports and familiarity with social media sites are pluses.  

Qualifications:

  • Passion for sports and fantasy sports
  • Ability to work flexible hours when needed
  • Ability to work well within a team to achieve a common goal
  • Comfortable in a fast paced environment

Desired Skills:

  • Excellent people skills, empathy and self-control are the most important qualifications
  • Good problem solving and negotiation skills
  • Strong written communication skills
  • You must be proactive, a self-starter and able to work independently
  • Familiarity with social media networking sites
  • Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite