At Slack, our mission is to make people’s working lives simpler, more pleasant, and more productive. We consider the Customer Experience team an essential piece of Slack’s success, and we’re dedicated to empowering and supporting our customers to help them get the most out of Slack. Our team helps a large roster of global companies that rely on Slack to keep their business running smoothly. Each customer has specific needs that we aim to meet with unparalleled support.
As a Manager of CE Admin Services for Slack, you will lead and grow a distributed team responsible for bringing Slack’s legendary customer support to the administrators driving Slack within their organization. You will serve as a strategist and mentor, helping your team remove every barrier to work transformation a customer may face.
This role requires strong leadership, technical acumen, time management, and interpersonal skills. Not only will you be directly responsible for keeping Slack’s customers happy and productive, but you will also have a team of hardworking individuals looking for your guidance to help them reach their goals and grow in their careers. You will communicate openly and regularly with your team members about their performance, aspirations, and well-being. Your outstanding character, passion, and solution-focused orientation will both benefit customers and inspire your team.
We consider Customer Experience crucial to Slack’s success and are committed to giving you the opportunity to do the best work of your life while helping others do the same. Come join us!
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