DraftKings is a technology company that creates the most exciting digital sports competitions on the planet. Focused on the rapidly growing Daily Fantasy Sports (DFS) space, DraftKings offers players the opportunity to compete through web and mobile channels in 1-day or 1-week fantasy sports contests for cash prizes and money-can’t-buy experiences. Founded in 2012, we are headquartered in Boston, with additional operations in New York City and London. This is a unique opportunity to work at a company experiencing explosive growth while inventing an industry. We bring the most incredible experiences and the industry's biggest contests to our players. We are looking for exceptional talent to play for our team! Apply today and be a part of our success story.
As a Customer Experience Quality Assurance Program Manager you'll play a key role in impacting the experience of our DFS players. You will create, manage, and maintain the Quality Assurance Program for the Customer Experience Team. Included in the program is QA (scorecards, processes, and User’s Guides), the Customer Satisfaction Survey, the Mystery Shop Program, and how we integrate all aspects into a holistic coaching experience for the associates. In your role you will collaborate with other departments such as Compliance, Marketing and Product Operations to gain a strong understanding of the DraftKings business.
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