Casper is hiring a

Customer Experience Specialist (FT)

New York, United States

Our Customer Experience team represents the Casper brand by providing best-in-class support and managing relationships throughout the inquiry, order, and delivery process.

The Job

  • Act as the voice of Casper on the front lines with customers
  • Deliver best-in-class customer service over the phone, email and live chat
  • Manage customer relationships efficiently and effectively
  • Capture customer insights and work across marketing, tech, design, and product teams to improve the overall customer experience
  • Think creatively about ways in which we can optimize each customer’s experience
  • Update and communicate weekly and monthly metrics

The Qualifications 

  • Experience in a customer experience, sales or community development role—preferably at a consumer-centric organization (bonus if it is a startup)
  • Excellent oral and written communication skills
  • Resume and application are 100% free of spelling and grammar errors
  • Problem-solver who works well with a wide range of personalities
  • A ‘no task is too small’ attitude
  • Friendly personality
  • Fluency in multiple languages is a major bonus

Other Details

This is a full-time position in our New York City office. Strong preference is for those who are happy to have the following schedule: Sunday, 10am-6pm and Monday-Thursday, 12pm-9pm.

About Casper

Casper (casper.com) is a sleep startup that launched in 2014 with one perfect mattress sold directly to consumers - eliminating commission driven, inflated prices. The award-winning sleep surface was developed in-house, has a sleek design, and is delivered in a small, "how did they do that?" sized box. Casper expanded its universally comfortable product line in 2015 to include a perfect pillow and super-soft sheets. The company is one of the fastest growing consumer brands of all time with 100 full-time employees, 100 thousand Casper owners, and more than $100 million in lifetime sales.

Benefits:

  • Competitive salary + equity
  • Medical, vision, and dental insurance
  • Fitness stipend
  • Lots of free food and unlimited naps!