TheraNest is hiring a

Customer Happiness and Insurance Billing Specialist - Pacific Time

Remote

The Customer Happiness and Billing specialist is responsible for assisting in on-boarding, educating, and supporting our customers from pre-trial inquiries all the way to subscription and beyond. You will also be responsible for helping and guiding our customers with everything insurance and claims billing related. This position requires you to be able to work from 8 am to 5 pm US Pacific Time.

The position will require responding to anywhere from 80 to 100 emails a day and 20 to 25 calls. Often, you will be required to remotely help a customer by sharing screens and walking them through the application. The goal is to solve any problems the user has as it relates to using the software and setting up their accounts to submit claims smoothly.

You also act as the customers’ liaison with the product team to pass on unique use cases and challenges you see customers experiencing, and how we can help resolve them. You will also use your interactions with customers to help the marketing and sales team in explaining the problems TheraNest helps solve and the key questions and concerns you hear from customers.